Staff Systems Engineer, ServiceNow
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Extensive experience operating bare metal Linux servers at scale in a production environment, using configuration management tools such as Puppet or Ansible
- Hands-on experience with RedHat OpenStack, including deployment, management, and troubleshooting
- Strong expertise in migrating VMs from VMware to OpenStack or other cloud environments
- Proven ability to maintain and improve automation processes, with experience in scripting and developing solutions in Python or Golang
- A deep understanding of Linux servers and core systems services, including DNS, DHCP, LDAP, networking, storage, and software packaging
- Ability to document and communicate systems architecture effectively
- Comfort and proficiency in designing, writing, and debugging code in a collaborative team environment, with experience writing test specifications and understanding of test automation fundamentals
- Experience with a variety of open-source tools used in the operation of production computing environments
- Problem-solving skills and the ability to investigate deeply into the internals of DevOps tools and systems technologies
What the job involves
- Develop internal tools and utilities using Python or Golang to support and enhance our systems, while utilizing Puppet and Ansible to build and maintain a configuration management pipeline that is safe, fast, and observable
- Manage and maintain mission-critical Tier-0 services, including DNS, DHCP, and LDAP, ensuring high availability and reliability
- Oversee the operation of a large-scale hybrid cloud infrastructure consisting of bare metal and VMs
- Collaborate with a team that adopts an "everything as code" approach, writing, reviewing, and deploying configurations
- Write test plans and automate tests for declarative infrastructure across multiple cloud environments
- Build orchestration workflows leveraging the capabilities of the ServiceNow platform
- Research and implement new open-source and commercial tools, technologies, and methodologies
- Lead and support migration projects, including VM migrations from VMware to OpenStack or other cloud platforms
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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