Manager of Infrastructure and Cloud Operations, Pointclickcare
$137-148k
Healthcare software for smarter care delivery
Job no longer available
Healthcare software for smarter care delivery
1001+ employees
Job no longer available
$137-148k
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- At least 5 years of experience managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions
- In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions
- Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance
- Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions
- Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity
- Bachelor’s degree in information technology or computer science; or equivalent experience
What the job involves
- The Manager, Infrastructure and Cloud Operations develops and maintains the design and integrity of all corporate infrastructure and cloud systems/services
- This role requires a people leader with extensive knowledge in Azure cloud technology and financial operations, infrastructure management, and demonstrated experience in team management
- This manager will have experience successfully finding ways to improve the quality of IT service delivery, focusing on quality, efficiency, productivity, and agility
- This role oversees delivering operational support for all infrastructure services brokered, and managing internal corporate infrastructure and applications that support the organization’s business processes across the enterprise
- As a people leader, the role will be to guide and direct the TSS Infrastructure and Operations group including performance reviews and goal setting
- As a skilled and experienced technician and infrastructure specialist, this working manager role will manage incidents and request escalations from other groups at PointClickCare for resolution, documentation, and knowledge transfer (where required)
- This role will also coordinate and sustain relationships with OCIO counterpart groups and vendors/partners, assist in contract negotiations, take part in operational and security scorecard reviews and budget monitoring
- Supervise, guide and collaborate with a diverse technical team of Architects, Analysts, Administrators, DBA’s, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, cost-effective, and adaptable for architectural flexibility
- Keep the systems secure by following the best guidelines for security and compliance
- Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications
- Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes and ensure that all services related to infrastructure function properly and are always available for business use
- Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally
- Manage the IT roadmap for short-term goals to align with the current needs of the business and security
- Take part in planning, implementing, and overseeing projects and budgets related to infrastructure
- Responsible for providing support for infrastructure services, such as LAN/WAN/WLAN, Windows, VMWare, A/D, and services from external partners, in a large-scale network environment
- Manage Azure IaaS/PaaS/MI environments and some Microsoft 365 micro-services as listed in the service catalog
- Other duties as assigned
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
Salary benchmarks
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