Digital Support Technician, Clear Channel
£30.2k
+ Annual bonus
More information about location
2-3 days a week in office
OOH media owner
Job no longer available
OOH media owner
201-500 employees
Job no longer available
£30.2k
+ Annual bonus
More information about location
2-3 days a week in office
201-500 employees
Company mission
Clear Channel's mission is to create the future of media through its OOH advertisement platform.
Role
Who you are
- Do you thrive in a role where you can deliver high standards of customer service?
- Are you looking for a role where you can work remotely?
- If your answer is yes then come and join us in our Central Delivery team, we have the perfect role for you!
- You are: well-organised, able to prioritise your own workload but equally able to work as part of a team
- You have a passion for delivering excellent customer service and have previous experience of working in a customer support role
- You are willing to work to a flexible work pattern, Monday – Friday, with 4 x 1 hour “check ins” during a weekend – (2 x 1 hour Saturday and 2 x 1 hour Sunday) every other weekend
What the job involves
- As part of our commitment to ensuring that we give the best service to our clients we’re looking to recruit a Digital Support Advisor to help us in maintaining our digital advertising estate across the UK
- You'll be responsible for providing tier 1 support across all products within Clear Channel's digital portfolio
- Working closely with third party partners and with various internal departments, including Operations, Sales and the Technology teams
- The key responsibility of this role is to manage issues affecting the digital estate, from the point of discovery through to resolution, including escalation where appropriate
- To provide an excellent service to all customers by working pro-actively with customers, third parties and Technical Teams to identify and resolve issues
- Adhere to service level agreements set by our customers, including strict response times
- To perform pro-active monitoring across all Digital products, identifying and resolving or escalating issues accordingly
- To gain a full understanding of the range of Clear Channel Digital products in order to be able to resolve common faults/issues, where appropriate, without assistance
Salary benchmarks
Our take
OOH (Out of Home) advertisement is one of the oldest yet most effective forms of brand marketing, and the industry is still experiencing innovation due to data-driven approaches and digital signage. However, securing OOH advertisement real estate can be tough, requiring businesses to source deals and communicate with commercial landlords & local authorities.
Clear Channel partners with commercial landlords, infrastructure providers, and local authorities to offer seamless advertisement experiences to its clients. The company focuses on offering digital billboards and posters, providing five different models depending on the campaign scale.
Whilst Clear Channel will face stiff competition from other UK-based OOH media owners, the company has been smart to form partnerships with commercial landlords and other relevant parties, acting as a middleman. The company also shows promise to increase access to OOH advertisements with its varied pricing options, overall making it easier for brands of any scale to reach offline audiences.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% female employees
Company
Company benefits
- Time for you - We give you 25 days holiday per year to put your feet up. And we’re known to give an extra day off over Christmas too
- We’ve got your back - Sometimes life has its challenging moments and at those times we want to make things a little easier for you by providing you with income protection and life insurance schemes
- Saving for your future - Matched company pension contributions of up to 8%, to help you save for later in life
- The way we work - We offer flexibility to get the right balance of time in the office and time at home to suit your job. And we trust our people to shuffle their hours earlier\nor later around commitments both at work and at home. Our field-based teams have lots of freedom to decide work patterns, around some key days and times
- Your wellbeing matters - You'll have access to the Simplyhealth medical plan, an Employee Assistance Programme and the BUPA Menopause programme to look after your physical and mental wellbeing
- Pay it forward - We’re a charitable bunch, which is why we offer volunteering opportunities and charity days to give back to the communities we live and work in
- Commuting made easier - Whichever way you choose to travel to work, whether you cycle or jump on the train, reap the benefits of season ticket loans and Cycle to Work schemes
- Every little helps - We’ll help you save money with discounts and deals for a whole range of stores, restaurants and gyms through our employee reward scheme
- Work hard, play hard - Who doesn’t love a social event? We run lots of socials and numerous activities throughout the year (when we can), including summer and Christmas parties, sports clubs and BBQs. During the pandemic we have been connecting virtually though engaging talks and fun virtual sessions
Company HQ
Soho, London, UK
Leadership
Scott Wells
(CEO)Previously Director at the Achievement Network and CRC Health Group and was an Operating Partner at Bain Capital.
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