Technical Account Manager, Sprinklr
More information about location
AI-native platform for Unified Customer Experience Management
Open for applications
AI-native platform for Unified Customer Experience Management
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, or related field
- 5+ years in technical consulting, TAM, or solution architect roles in SaaS, CX, or CCaaS domains
- Experience with REST/JSON APIs, system integrations, and webhooks
- Familiarity with enterprise systems like Salesforce, Dynamics, Adobe, Oracle, SAP, and ServiceNow
- Knowledge of software languages such as JavaScript, Python, Java, or Ruby
- Exposure to both relational and non-relational databases (e.g., MongoDB)
- Proven ability to lead technical engagements across stakeholders and levels
- Strong analytical, problem-solving, and communication skills
- Ability to translate business goals into scalable, technical implementation paths
- Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions
Desirable
- Experience as a technical advisor to enterprise IT teams
- Prior hands-on experience with Sprinklr or similar CX/CCaaS platforms
- Ability to align platform architecture to customer OKRs and KPIs
- Familiarity with AI workflow optimization and tuning
- Executive presence; confidence in navigating strategic customer conversations
- Experience leading technical delivery in high-scale environments
- Cross-functional leadership and influence without authority
- Comfort working in a global, fast-paced SaaS organization
What the job involves
- The Technical Account Manager (TAM) at Sprinklr is a trusted advisor responsible for delivering technical consulting and platform architecture guidance to our strategic customers across both Core (Marketing, Social, Ads, Insights) and Service (Care, Contact Center) product domains
- TAMs help customers maximize the value of their Sprinklr investment by advising on integrations, AI workflows, solution architecture, and operational scale
- They act as long-term technical partners to IT and business leaders, bridging the gap between Sprinklr capabilities and customer objectives
- Conduct technical workshops with Business & IT leadership
- Review customer architectures and recommend integration strategies
- Provide deep-dive guidance on APIs, connectors, and platform extensibility
- Lead architecture reviews to ensure scale, performance, and alignment with customer goals
- Monitor and report on integration health and adoption metrics
- Deliver platform audits and identify optimization opportunities
- Share best practices to improve performance, resiliency, and usage
- Lead governance initiatives around tagging, AI tuning, and workflow orchestration
- Advise on best practices for Sprinklr AI+ and workflow design
- Partner with customer data and analytics teams to refine AI models
- Guide solutioning for real-time classification, routing, and insight extraction
- Support global rollouts and complex proof-of-concepts
- Document success criteria and ensure alignment to business outcomes
- Coordinate across Sprinklr Services and Product teams for deployment excellence
- Act as a trusted technical advisor in strategic CTO/CIO conversations
- Influence Sprinklr roadmap through structured customer feedback
- Help prioritize and unblock technical challenges during customer lifecycle
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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