Senior Type Success Manager, Monotype
More information about location
Office located in Woburn, MA
Typeface design company
Be an early applicant
Typeface design company
1001+ employees
Be an early applicant
More information about location
Office located in Woburn, MA
1001+ employees
Company mission
To deliver the design assets, technologies, and expertise required for brands to build authentic, memorable experiences at every possible touchpoint.
Role
Who you are
- The ideal candidate is a patient, active listener with a customer focused approach to ensure that our products resonate with clients
- Proven prior experience within customer success, agency, or sales
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Excellent communication and interpersonal skills
- Self-starter with the confidence to design new processes and programs and evolve them as needed
- Strong conceptual, critical thinking, technical and problem-solving skills with good attention to details
- Proficiency in managing large scale initiatives
- Knowledge of customer success processes
- Basic knowledge of Windows and Mac text and design applications MSOffice, Adobe Creative Cloud, Figma, etc
What the job involves
- We are searching for the right Sr. Type Success Manager to join our team to help Global Key Accounts adopt and realize maximum value from our SaaS offering
- You will be the customer’s dedicated point of contact for Customer Success, implementation, and technical support needs
- Establish productive, professional relationships with key stakeholders and manage the post-Sales business relationship for select Global Key Accounts
- Know the business of our customers and bring their vision and inspiration to life by leveraging the full potential of Monotype’s Font platform
- Be involved in the entire customer lifecycle and actively contribute at critical milestones with our Global Key Accounts; provide guidance on the refinement and delivery of brand guidelines, ensure visual brand alignment and brand compliance across all channels
- Facilitate customer onboarding and conduct regular check-ins; hold product demonstrations that show the full value of the platform regarding its offerings and further customization or modifications as needed
- Provide ongoing support to customers for day-to-day administrative tasks related to our platform and assist with managing typography related projects across internal customers and external agencies
- Work with internal stakeholders to handle and resolve customer requests and technical issues; communicate with the development and product team on customer feedback to deliver scalable, and concrete solutions which will benefit the business and the client
- Identify opportunities of upselling and cross-selling, liaising with the appropriate Monotype teams to drive initiatives to increase revenue from existing accounts
- Reduce churn and drive new business growth through greater advocacy; leverage customer utilization data to identify insights and consumer trends to deliver innovative brand solutions
- Build value-based relationships with customers and create Monotype champions
- Work cross-collaboratively Collaborate across the organization with field sales, studio, product, and technical support to maximize customer satisfaction
Our take
Monotype is a giant in the typeface industry, with well over 100 years in the business. It owns the rights to over 10,000 fonts, including A-list players like Helvetica and Times New Roman. Whilst typeface creation might not seem to be the booming industry it once was, Monotype is carving out some interesting new development opportunities in the hopes of further growth.
As more major organizations go digital, and go global, they need to carry their house image across a growing number of diverse markets (and languages) and render the fonts in high definition. Monotype has been developing a strong reputation for designing multi-lingual brand identities - for example, for the city of Dubai - but also works with Google to bring hundreds of historically unrendered fonts online.
In this way, Monotype is smartly transitioning from a designer/developer of contemporary fonts to a facilitator helping brands to expand globally and into the digital space. With offerings in place to provide this service to fast-growing industries like gaming and online streaming, Monotype is hitching its wagon to hugely lucrative markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Company benefits
- Extensive development and training offerings
- Highly engaged Events Committee to keep work enjoyable
- Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs
- Flexible work arrangements and unlimited vacation and sick time
- Generous 401k match to save for your future, and so much more!
Company HQ
Woburn, MA
Leadership
Ninan Chacko
(CEO)Has held a range of senior leadership positions, including Senior Vice President at Sabre Holdings, CCO of Worldspan, CEO of PR Newswire, and CEO of Travel Leaders Group. Serves on the board at Leaders' Quest and TripFactory.
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