Customer Success Manager, Datasnipper
Mid Market
$95-115k
Offers Equity and Bonus
3-5 days a week in office
Intelligent audit platform
Be an early applicant
Intelligent audit platform
201-500 employees
Be an early applicant
$95-115k
Offers Equity and Bonus
3-5 days a week in office
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- Experience: 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology, with a proven track record of driving adoption, retention, and growth
- Strategic consultative approach: Ability to translate business goals into outcomes and build a process that aligns with customer needs to drive customer adoption
- Customer-Centric Mindset: A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value
- Collaborative Spirit: A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships
- Adaptability: A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment
What the job involves
- As a Mid Market Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions
- You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration
- You’ll help customers unlock their potential value while contributing to the growth and success of our business
- Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines
- Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step
- Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network
- Identify and understand customer needs, challenges, and goals to tailor solutions effectively
- Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth
- Communicate and promote proven strategies, methods, and processes that lead to success
- Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong 2024. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company values
- We Empower Audit and Finance teams - We make every Audit and Finance professional in the world more successful and impactful. That’s what we do; we see them as our main source of inspiration, in everything we do
- We Rise to the Challenge - We love a healthy dose of ambition. Driven as we are, we truly get things done. We don’t shy away from a challenge, we look it in the eye
- We Adventure Together - Combining "Gezellig" with impressive performance is at the heart of DataSnipper's culture. We sacrifice our personal goals to achieve our common goals
- We Keep Things Simple - We focus on what truly matters. Relentlessly removing what’s not essential. Strongly combined with pragmatism to make real impact
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Articles
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
Salary benchmarks
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