Strategy and Analytics Business Analyst, Stripe

• 1+ years of prior experience in analytical and strategic roles
• Outstanding analytical ability, expert in SQL and understanding of data relationships
• Outstanding communication, presentation skills & stakeholder management skills
• Experience working in or with Operations, Support, Risk, Trust & Safety, Financial Crimes, or Financial Services
• Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy

Desirable

• In this role, you’ll be the go-to expert for your business area - in this case, the Product Experience Operations team that works to design, incubate, and scale “specialized” operations that are essential to users’ product experience
• You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do
• You’ll also drive the rhythm of the business, partnering with operations leadership to drive business strategy, planning, goal-setting and performance tracking
• You may also scope and lead mission critical projects and execute on strategic initiatives
• Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area
• Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams
• Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities
• Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making
• Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
• Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business
• Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year
• Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
• Strategy & Analytics (S&A) maximizes and accelerates Operations' ability to make Stripe work for our users
• We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer term, high effort, high value strategic priorities
• We take a data-driven approach that combines strategy and analytics to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution