Senior Technical Implementation Specialist, Paperless Parts
$100-130k
More information about location
Estimating & quoting for manufacturing
Open for applications
Estimating & quoting for manufacturing
101-200 employees
Open for applications
$100-130k
More information about location
101-200 employees
Company mission
To make manufacturing more accessible.
Role
Who you are
- This role requires deep technical mastery, exceptional communication skills to navigate difficult conversations, and the ability to proactively mitigate project risks to ensure on-time and on-budget delivery
- We are seeking a proven technical leader to join our Implementation and Integrations Team
- The ideal candidate has 4+ years of relevant experience and is motivated by solving highly complex technical challenges while coaching others to excellence
- 4+ years of professional experience in technical implementation, solutions engineering, or equivalent customer-facing development role
- Proven expert-level proficiency in a computational environment or programming language. (Python preferred, other languages or Excel considered)
- Demonstrated experience managing complex technical projects and adhering to aggressive time-to-value metrics
- Exceptional ability to clearly explain complex/custom configurations and benefits to all customer personas (technical and non-technical)
- Proven track record of defining or enhancing team processes or best practices
- Willingness to travel when necessary to customer facilities (average is about 25% of the time)
What the job involves
- The Senior Technical Implementation Specialist (Sr. TIS) is a leader within the Technical Services team, driving successful outcomes for our most complex and strategic customers
- Reporting to the Manager of Technical Services, the Sr. TIS is responsible for owning, designing, and delivering high-complexity configuration solutions using P3L, our proprietary Python-based pricing language, as well as leading the deployment of our standard ERP integrations
- The Sr. TIS is expected to become the subject matter expert in CNC Machining and Sheet Metal Fabrication quoting and estimating
- The Sr. TIS not only builds solutions but champions internal process improvement, serves as a key escalation point, and mentors team members
- You are dedicated to working cross-functionally to define best practices and drive the adoption of new technologies and platform features
- You leverage your comprehensive understanding of manufacturing to build credibility and advise customers on solutions that maximize the value of the Paperless Parts Platform
- Proactively mitigate project risks and collaborate with Implementation Project Managers (IPM) to adjust timelines based on accurate time estimates
- Advise on and deploy complex configuration solutions for Paperless Parts' standard and customized integrations, acting as the team's subject matter expert
- Serve as an escalation point for at-risk projects and highly complex customer requests, providing decisive technical guidance
- Champion customer updates aligned with platform releases, ensuring seamless, non-disruptive transitions for strategic accounts
- Demonstrate expert-level proficiency in Paperless Parts Platform coding language, P3L, and Python, applying a rigorous problem-solving approach to design customized, maintainable, and productized solutions
- Improve configuration processes and define/enhance the team’s documentation approach to increase the speed and quality of deliverables
- Analyze complex or unstructured customer data (e.g., in Excel) and manage advanced API workflows with ease
- Mentor and coach junior Technical Implementation Specialists on technical best practices, complex configuration approaches, and professional soft skills, including leading difficult customer conversations
- Define and enhance team best practices for configuration, technical support, and documentation
- Provide complex technical support for both implementation and post-implementation issues, assisting the Paperless Parts Support team
- Coach peers on effective consultative selling and enablement skills, helping the team bring confident solutions to customers
- Consult and coach customers at a strategic level on optimal quoting workflows, leveraging a solid command of manufacturing industry standards (CNC machining, sheet metal fabricating, 3D printing)
- Conduct deep, thorough discovery to inform solution design, always considering estimating best practices when addressing custom requirements
- Utilize industry knowledge to educate customers and build credibility in the estimating and quoting space
Our take
The creation of bespoke components for manufacturing processes can be time-consuming to manage and difficult to price. Typically, job shops and contract manufacturers have used paper trails to forecast component creation and provide quotes for their clients - meaning the process is ripe for modernization.
Paperless Parts provides an estimating and quoting software platform for manufacturers and job shops, focusing on eradicating paperwork from the process. The platform organizes quote information into a single point of knowledge for all parties, using this data to automate manual steps.
With this approach, the company says it's cutting costs, speeding up how components get deployes, and keeping everything secure and cmpliant along with way. And it seems to be working, as its now setting its sights on expanding into the Canadian and Mexican market, aiming to take its success even further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Jan 2021
$7.2m
SEED
Total funding: $37.2m
Company benefits
- Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
- Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
- Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
- Training and development: Attend conferences, classes, and trainings to hone your skills
Company HQ
Financial District, Boston, MA
Leadership
Jason T. Ray
(Co-Founder & CEO)Supply Corps Officer Department Head, Navy Acquisition Contracting Officer, and Additive Manufacturing Lead for the US Navy from 2009 to 2016.
Scott Sawyer
(Co-Founder & Chief Scientist)Experience as Associate Technical Staff at MIT Lincoln Laboratory from 2011 to 2014. VP of Engineering for ecovent Systems from 2014 to 2016.
Salary benchmarks
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