Portfolio Operations Senior Analyst, SeatGeek
$90-130k
+ Equity stake
Ticketing platform for live events
Open for applications
Ticketing platform for live events
501-1000 employees
Open for applications
$90-130k
+ Equity stake
501-1000 employees
Company mission
SeatGeek’s mission is to help the world to experience more live.
Role
Who you are
- The ideal candidate is a self-starter and a problem solver, looking to merge their passion for live events and entertainment with their financial acumen in order to make a big impact for SeatGeek partners and clients
- You must have a love of sports and music and have the ability to adapt in a flowing team environment
- In addition to possessing the financial mind needed to execute on the day-to-day, you will need to demonstrate a creative approach in the development of proprietary tools
- 3+ years of experience in Revenue Operations, Sales Operations, or general Operations role preferred
- Strong verbal and written communication skills
- Organizational and multi-tasking skills
- Desire to innovate and automate
- Ability to work in a fast-paced environment and think clearly under pressure
- Passion for sports, music, and live events in general
- BS/BA Required
- Ticketing operations experience preferred
What the job involves
- As a member of the SeatGeekIQ Operations team, you’ll be a trusted thought partner - making an impact by supporting the organization with sound operational & financial decision making
- You’ll play a critical role in the execution of SeatGeekIQ’s pricing services
- You will work closely with the trading and quantitative research team to manage and maintain portfolios
- Independently execute daily management (ingesting new inventory, monitoring existing positions, and coordinating execution) of portfolios on both Primary and Secondary markets
- Manage any upstream issues that are surfaced by CX/BX with respect to any SeatGeekIQ managed tickets (Buyback/Fraud/Direct Inventory/etc.) including maintaining, guiding, and setting expectations with CX regarding ticket transfer policies and communicating with rev ops on refund processing
- Deal on a daily basis with any downstream issues that are surfaced by BX/DTI/Uploader with resold inventory such as upgrade orders, broken or unfulfilled orders, or other errors
- Maintain our set of 30+ accounts that we sell inventory out of and accept inventory to. This includes set up on uploader, transfer within accounts, resolving ticket type issues, and creation of any new accounts
- Follow the Flex/Buyback process by manually tracking all tickets that are not managed or partially managed by the team through our SAPIENT tool including ticket confirmation, relisting, and inputting sales
- Execute SeatGeekIQ processes related to our business, finance, and inventory workflows
- Work with internal stakeholders to improve daily operations processes
- Collaborate with other internal teams and external vendors to resolve any portfolio discrepancies
- Ensure healthy and efficient SeatGeekIQ operations and supporting SeatGeekIQ’s performance against core KPIs
- In the long term - improve existing processes and scale the number of tickets the Ops team can manage as well as manage a team of Ops members and make key decisions with financial impact to the portfolios
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$77m
SERIES D
Total funding: $418.2m
Company benefits
- Health Insurance Coverage
- Ample Paid Time Off
- 401k Matching Program
- Parental Leave - 16 weeks of leave in a 12-month period
- Health and wellness subscriptions to services like One Medical, Ginger.io and Headspace
- Regular virtual team hangs & happy hours + Company-Wide Hackathons 3-4 times per Year
- SeatGeek Monthly Ticket-Purchase Stipend
- Flexible work environment - Work as many days a week in the office as you'd like, or 100% remotely
- WFH Office Setup Stipend
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Worked as a consultant for Bain. Founded and sold another startup, Scribnia, before founding SeatGeek.
Russell D'Souza
(Co-Founder)Worked as an analyst for Monitor. Founded and sold another startup, Scribnia, before founding SeatGeek.
Eric Waller
(Co-Founder)Worked as a Web Developer at Tickerhound. Co-founded and was a Web Developer at Niqos.
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