Head of GTM Operations, Adyen
$235-310k
+ RSUs
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
$235-310k
+ RSUs
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- 10+ years experience in a similar fast-paced environment and role (Head of Revenue Operations, Commercial Operations, GTM Operations)
- Proven track record of optimizing and implementing global commercial processes
- Ability to identify and prioritize business requirements and manage stakeholder expectations accordingly
- Experience managing a global team and managing managers, preferably in a matrix organization
- Strong storytelling skills where you effectively communicate value
- Strong experience in change management and realizing process adoption
- Understanding of how process, technology and data team can enable the business and unlock growth
- Adyen is looking for an experienced, strategic Head of GTM Operations with a proven track record in Revenue Operations
What the job involves
- This role will be based in either our San Francisco or Amsterdam office and report directly to the VP of Revenue Operations
- As the Head of GTM Operations, you will be responsible for scaling our GTM execution and operations
- In this role you will focus on defining and optimizing the ways of working with the Commercial (Marketing, SDR, Sales, Partnerships, Account Managers) and Customer Operations (e.g. Support, Merchant Operations and Professional Services) teams
- Your focus will be on ensuring our commercial process from lead generation to customer satisfaction is user-centric and best in class, realizing adoption and driving teams to reach our commercial goals
- We are looking for a leader who can strike a balance and find the intersection between the business needs and user needs
- You will be managing global teams, and partnering closely with the Revenue Technology and the Revenue Analytics teams to translate insights into actions
- Define what the best user-centric end-to-end commercial process will look like and drive best practices into global standards
- Identify the commercial process roadblocks, and co-define solutions with teams involved
- Lead a functional Operation Specialists team responsible for establishing best practices on ways of working within and between functions, and scaling them across the globe
- Lead a group of regional ROO Leads who will be trusted business partners for regional leadership and be responsible for bridging the gap between global and regional nuances, executing locally and connecting teams
- Define the ways of working of the ROO regional leads with the functional OS teams, ensuring collaboration and swift decision-making
- Translate insights into growth opportunities across GTM teams:
- Quantitative insights derived from the Commercial Performance Analytics team
- Qualitative insights derived from the business
- Provide the Revenue Analytics and Revenue Technology teams with relevant input for their deliverables
- Some international travel may be required
- Build relationships with key stakeholders across Adyen to align on revenue growth opportunities
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us
- We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$54m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $321.3m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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