Senior Technical Product Manager, ServiceNow
Digital Technology, GTM
$126.7-215.4k
+ Equity (when applicable) + variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$126.7-215.4k
+ Equity (when applicable) + variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in Quote-to-Order business process with subscription lifecycle management is required
- 5+ years of software product management experience
- Business process and domain expertise in Quote-to-Order and Subscription Lifecycle Management is required
- Experience gathering and capturing product requirements and transforming them into a product roadmap
- Strong technical background and the ability to communicate effectively with development teams
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience in managing SaaS product and vendors
- Proficiency in product management tools and methodologies (e.g., Agile, Scrum)
- Strong analytical and problem-solving skills
- Exceptional communication and leadership abilities
- Ability to adapt to changing priorities and work in a fast-paced environment
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is required
What the job involves
- As a Technical Product Manager, you will play a critical role in driving the success of our Entitlement Management Systems (EMS) products by bridging the gap between technology and business objectives
- You will be responsible for defining and shaping the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products
- Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders
- Develop and communicate a clear product vision and strategy aligned with the company's overall objectives
- Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution
- Collaborate with stakeholders, to gather and prioritize product requirements
- Define user stories, use cases, and acceptance criteria to guide the development process
- Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product
- Collaborate closely with engineering teams to ensure the technical feasibility of product features
- Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery
- Foster effective communication and collaboration among team members
- Monitor and track product development progress, ensuring that it stays on schedule
- Make critical decisions and trade-offs to meet project objectives
- Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights
- Gather and analyze stakeholder feedback to identify opportunities for product improvement
- Iterate on product features and enhancements to address stakeholders needs and pain points
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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