Customer Support Team Lead, Hive
+ Virtual employee stock options
Operations platform for independent commerce
Be an early applicant
Operations platform for independent commerce
201-500 employees
Be an early applicant
+ Virtual employee stock options
201-500 employees
Company mission
To be the operational brain of your D2C company, so that you can focus on other aspects of your business.
Role
Who you are
- Proven experience leading teams in fast-paced, high-growth environments
- Strong operational and tech affinity, with a focus on customer experience
- Hands-on, proactive mindset with excellent communication and problem-solving skills
- Ability to analyze data, streamline processes, and improve support outcomes. SQL proficiency a big plus
- Structured, organized approach with strong time management skills
- Confidence working cross-functionally and influencing stakeholders at all levels
What the job involves
- We’re looking for a hands-on leader with strong operational expertise, a tech-driven mindset, and a clear focus on delivering excellent customer support. You’ve led teams in fast-paced environments, know how to prioritize, and keep people aligned on what matters most
- Lead and develop a high-performing customer support team, fostering a strong, customer-first culture
- Ensure fast, effective resolution of inquiries while meeting business goals
- Optimize daily support operations to improve efficiency and team productivity
- Use data to identify inefficiencies, improve processes, and drive meaningful changes
- Collaborate across teams (e.g., Product, Operations, Finance) to align on customer initiatives
- Stay ahead of e-commerce trends and adapt support strategies accordingly
Our take
Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.
Hive’s Warehouse Management System works in tandem with its Transport Management System to organise and economise the operations of eCommerce businesses. Importantly, its network of solutions means that users can give their customers an accurate delivery date from the moment of purchase online. This leads to a better experience that can help foster loyalty and support repeat purchases.
This is an attractive proposition, especially as eCommerce begins to take over from the high street and consumer expectations continue to rise. Investors have recognised this potential in Hive, which intends to use its latest funding round to accelerate growth and product development, with the aim to reach profitability by 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2024
$19.7m
SERIES A
Nov 2021
$31.4m
SERIES A
Total funding: $58.2m
Company benefits
- Virtual employee stock options for all full-time team members
- Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
- 30 vacation days annually, with the opportunity for a sabbatical after three years with us
- Dedicated monthly wellness and productivity budget
Company HQ
Mitte, Berlin, Germany
Leadership
Franz Purucker
(Managing Director)Previously worked in Strategy and Consulting at McKinsey & Company. Was also an Investment Banker at JP Morgan and worked in Venture Development at Rocket Internet.
Leonard Von Kleist
(CTO)Previously Risk Advisory Intern at Deloitte, ML Engineer at Araneum Technologies and Hybrid Mobile Developer at LivingTech.
Oscar Ziegler
(CEO)Previously Junior Engagement Manager at McKinsey & Company. Was also Head of Logistics (HK) at foodpanda and was a Google Student Ambassador.
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