Strategic Customer Success Advisor, Autodesk

• Customer empathy and customer centric mindset
• Ability to prioritize multiple tasks
• Collaboration and coordination across multiple team members and partners
• Demonstrated ability to lead, discover, and uncover the customer's business challenges
• Fluent languages spoken and written: French, Spanish and English

Desirable

• The Customer Success Advisor is a role focused on the "Onboard" and "Use" lifecycle stages of our Strategic indirect and direct customers as they deploy Autodesk solutions
• You will engage directly with our customers through customer nurturing and planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers
• You will join our team of 6-7 CSA Strategic professional and be reporting to our EMEA CSA D&M Manager
• You will assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
• You will partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to guide customer success motions and resolve customer activation/onboarding/usage issues
• You will create a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value activities
• You will participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to improve success planning activities, engagement strategies, and establish business outcome agreement
• You will monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams
• You will engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers
• While engaging throughout the lifecycle, you will identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity