Content Designer, Stripe
Risk
$133.6-200.3k
Salary applies to US based candidates
More information about location
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
$133.6-200.3k
Salary applies to US based candidates
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5+ years of experience working as a content designer, UX writer, or content strategist
- Embraces the highly technical nature of Stripe and our products, and translates complex concepts into clear, intuitive language
- Comfortable designing content across surfaces and channels, including web, email, and product interfaces
- Thinks in systems and is comfortable driving large-scale information architecture projects
- Writes using best practices for inclusivity and accessibility to reach users worldwid
Desirable
- Experience designing content for complex financial products and/or highly regulated industries
- Experience working on sensitive trust, safety, or privacy-related content
What the job involves
- You’ll join Stripe’s Risk product team, which protects Stripe and our users from financial and reputational losses
- This team builds tools to help users get and stay enabled on Stripe, while ensuring their businesses are in line with regulatory requirements and Stripe’s policies
- The Risk team is in the process of transforming our UX from top to bottom
- We need to build seamless workflows to help users address risk and compliance issues, but we also need to shift users’ perception of Stripe’s approach to risk
- Our vision is to build tools that foster bi-directional trust: Stripe trusts that our users are operating safe and compliant businesses, while users trust that their business will run smoothly with minimal disruptions on Stripe
- You might call yourself a UX writer, content strategist, information architect, or another title. In this role, you’ll shape the strategic direction of high-impact projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language
- Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with product designers as equal partners in the product development process
- Day to day, you’ll work with small, iterative cross-functional teams while enjoying the camaraderie and support of a centralized Content Design team
- Collaborate with designers, researchers, product managers, risk strategists, and engineers to deliver end-to-end user experiences
- Lead content discovery and planning, ensuring the right activities are prioritized to uncover users’ content needs
- Develop a content framework for risk and compliance remediation workflows that scales to different user and issue types
- Deliver recommendations and solutions to a diverse set of partners and stakeholders, including audit findings, concept models, content requirements, etc
- Shape (and scribe) onboarding flows, navigation schemes, and other microcopy
- Facilitate content critiques and workshops, advise partners on content execution, and create tools and templates to enable others to create their own great content
- Create, maintain, and implement style guides and shared nomenclature across Stripe
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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