Onboarding Specialist, Lightspeed
German Speaker
+ Equity scheme
3-5 days a week in office
Point of Sale & commerce platform
Open for applications
Point of Sale & commerce platform
1001+ employees
Open for applications
+ Equity scheme
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- If you are passionate about leveraging technology for seamless implementations and thrive in a low-human interaction environment, we encourage you to apply!
- Proven experience as an Implementation Consultant, preferably in the POS technology industry
- Strong project management skills with the ability to manage multiple projects simultaneously
- Excellent communication and interpersonal skills
- Technical proficiency in POS systems and related technologies
- Problem-solving mindset with a keen attention to detail
- Excellent time management and organizational skills
- Ability to deliver results
- You thrive in a fast-paced environment and execute tasks within short time lines
- You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time
- You are results-driven, metrics-oriented, and resourceful
- You have strong interpersonal skills and a passion for people
- You demonstrate a strong attention to detail
- You have excellent judgment, and the ability to resolve conflict efficiently
Desirable
- Self starter that seeks to identify and improve processes
- Knowledge and experience with Hospitality
What the job involves
- As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients
- This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions
- Implement and configure software solutions using automation tools to meet client specifications
- Implement and manage queues within ChurnZero to streamline and automate processes
- Leverage advanced queue management techniques to enhance efficiency and responsiveness
- Develop and implement automated workflows within ChurnZero for seamless customer interactions
- Collaborate with internal teams to automate routine tasks and improve operational efficiency
- Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows
- Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects
- Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction
- Possess a deep understanding of POS technology and its applications
- Collaborate with technical teams to address client-specific configurations and customizations
- Troubleshoot technical issues and provide solutions in a timely manner
- Conduct training sessions for clients on the effective use of the implemented POS system
- Develop and maintain comprehensive documentation for clients and internal teams
- Ensure the quality and accuracy of POS system implementations
- Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions
- Create and maintain implementation documentation, including status reports
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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