Senior Lead Product Designer, Monzo
Operations
£110-125k
More information about location
Digital-only bank platform and marketplace
Posted today
Digital-only bank platform and marketplace
1001+ employees
Posted today
£110-125k
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You’re an expert in your craft, with deep expertise in a specific design discipline and strong foundational skills across all areas of product design
- You’re comfortable designing for AI and automation-enabled environments, and excited by the opportunities AI creates to rethink how services operate
- You have experience working on complex service ecosystems, where digital products connect to real-world operations, people, or logistics
- You’re passionate about improving how humans and technology work together, creating experiences that feel seamless to customers and empowering to the teams delivering support
- You have a proven track record of delivering high-impact design work that drives customer outcomes, influences company metrics, and achieves commercial goals
- You’ll have excellent visual, UI and interaction skills, and the ability to think through complex interaction design
- You thrive in ambiguity, leading teams to deliver in complex, fast-changing environments while maintaining a high bar for quality
- You’re a strategic thinker who can shape product direction across multiple areas and translate organisational goals into clear, actionable plans
- You’re a natural collaborator, skilled at working cross-functionally to improve ways of working and deliver greater value for customers and the business
- You’re passionate about growing and shaping the Design team, whether through hiring, onboarding, or creating resources that scale your impact across the organisation
- You’re pragmatic and proactive, always looking for ways to improve Design’s impact at Monzo while balancing the need to “get the job done”
What the job involves
- Embedding the long-term design vision for support experiences at Monzo, shaping how customer-facing journeys, internal systems, and human service connect into one coherent ecosystem
- Leading large, end-to-end design initiatives across ambiguous problem spaces, spanning AI-enabled help experiences, internal tooling, and operational workflows
- Designing with a service mindset, understanding what happens beyond the interface and shaping the real-world impact of your design decisions
- Designing across touchpoints; from the app, to the phone, to human support
- Navigating tradeoffs and guiding strategic decisions in an opinionated way
- Coaching the other Ops Collective designers by helping them to embed the vision in their work, running design crits and supporting them to shape their work
- Continuing to raise the bar for design craft and product excellence at Monzo, ensuring your work is a benchmark for quality and innovation across the organisation and our industry
- Partnering with cross-functional leaders to define and execute product strategies that translate into actionable plans you help build and ship
- Proactively addressing systemic challenges, reducing complexity, and creating better conditions for teams to deliver impactful work
- Acting as a visible ambassador for Design, sharing your work and its impact across the company to maintain Design’s place at the heart of Monzo
- Mentoring and levelling up designers across the discipline, fostering a culture of growth, collaboration, and belonging
Application process
- 30-minute call with our Recruiter, Tom
- 1-hour craft interview where you’ll present a single case study to 2 members of our Design team
- 2 x 45-minute interviews covering Leadership & Values and Strategy & Impact
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$459m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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