Customer Success Associate, Perplexity AI
Comet Browser
$110-130k
+ Equity
Conversational AI-powered search tool
Open for applications
Conversational AI-powered search tool
1001+ employees
Open for applications
$110-130k
+ Equity
1001+ employees
Company mission
To advance the way people discover and share information.
Role
Who you are
- 3+ years of experience in technical support engineering roles, with a focus on application development
- Proven ability to identify technical pain points in both our solutions and our customers’ implementations
- Experience leveraging AI tools to optimize workflows and improve team efficiency
Desirable
- Strong track record of building relationships with customers and cross-functional teams to drive performance improvements
- Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success
- Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively
- Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases
What the job involves
- We are seeking a talented Customer Success Engineer to join our team and support users of the Comet AI browser
- In this role, you will help Comet users solve challenging technical issues and maximize value from our AI-native browsing experience
- As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes
- Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform
- Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse
- Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed
- Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements
- Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser
Our take
As AI continues to drive changes in both business operations and day-to-day lives, Perplexity AI delivers an intelligent search engine powered by conversational AI, to improve search outcomes and "unlock the power of knowledge" for all.
Reaching impressive heights of 22M monthly visits, Perplexity's "ask anything" method of search is clearly a popular one. And what sets it apart from other search engines is in its answers, which are concise and fully cited, responding to the user query rather than simply providing a place in which they can scroll to find it themselves.
The company has raised substantial funding, with contributions from former execs at companies like OpenAI, Meta, and Quora, demonstrating the interest that it has drummed up in the space. Having doubled its annual recurring revenue between 2023 and 24, this investment will allow Perplexity AI to continue building out its product, and accelerate growth into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2025
$200m
LATE VC
Jul 2025
$100m
LATE VC
Total funding: $1.7bn
Company HQ
Financial District, San Francisco, CA
Leadership
Aravind Srinivas
(Co-Founder, President & CEO)Former Research Scientist at OpenAI, who has interned in Research at Google and Deep Mind. Obtained a PhD in Computer Science from the University of California, Berkeley.
Denis Yarats
(Co-Founder & CTO)Prior to co-founding Perplexity in 2022, Denis was an AI Research Scientist at Facebook AI Research, a Staff ML Engineer at Quora, and a Software Development Engineer at Microsoft.
Johnny Ho
(Co-Founder & CSO)Previously a Quantitative Trader at Tower Research Capital, and Engineer at Quora.
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