Customer Success Associate, Perplexity AI

• 3+ years of experience in technical support engineering roles, with a focus on application development
• Proven ability to identify technical pain points in both our solutions and our customers’ implementations
• Experience leveraging AI tools to optimize workflows and improve team efficiency

Desirable

• We are seeking a talented Customer Success Engineer to join our team and support users of the Comet AI browser
• In this role, you will help Comet users solve challenging technical issues and maximize value from our AI-native browsing experience
• As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes
• Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform
• Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse
• Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed
• Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements
• Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser