Senior Staff Machine Learning Engineer, Cresta
AI Agent
Plus equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
Plus equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor’s Degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. preferred, or equivalent professional experience
- 7+ years of hands-on industry experience with AI and machine learning, preferably with 3+ years of experience working with LLMs in large-scale production environments
- Expert knowledge of machine learning concepts and methods, especially those related to NLP, Generative AI, and working with LLMs
- Proven leadership in designing and deploying AI solutions at scale, with a deep understanding of model optimization and real-time AI applications
- Extensive practical knowledge of modern machine learning frameworks and technologies (e.g., PyTorch, Tensorflow, Hugging Face, NumPy), as well as experience with distributed systems and cloud-based AI infrastructure
- Strong problem-solving and strategic thinking abilities, with a proven ability to lead cross-functional teams and work collaboratively to deliver innovative AI solutions in production
- A passion for driving AI adoption and pushing the boundaries of AI technology into real-world applications, with an ability to mentor junior engineers and influence strategic decisions across the organization
What the job involves
- This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate machine learning engineers who can bring research into practical, scalable applications
- As a Staff Machine Learning Engineer, your goal will be to take AI Agents from the realm of research and bring them into practical, real-world use cases
- This includes developing and deploying proprietary LLMs, scaling AI solutions, and addressing key challenges such as evaluation and reliability
- While we’re focused on real-world application rather than pure research, you’ll be working with some of the most advanced technologies in the GenAI space
- This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments
- Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models
- Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios
- Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions
- Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases
- Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents
- Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
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