Growth Strategist, Mutiny
$120-150k
No-code marketing optimization platform
Open for applications
No-code marketing optimization platform
21-100 employees
Open for applications
$120-150k
21-100 employees
Company mission
To convert companies' websites into their number one revenue stream.
Role
Who you are
- 3-8 years of experience in a CSM/AM role owning renewal and expansion. Marketing or Sales technology experience is required
- A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience through Account Based Marketing strategies
- An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change
- Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment
- A strong collaborator and communicator that virtually everyone loves to work with
- Good project management skills. Can stay organized and keep the trains running on time to hit goals
- Someone who can write practical advice and share analyses in a crisp, clear and engaging way
- A creative thinker who is quick on their feet and can pull things together in a scrappy way
- A kind human who wants to build an extraordinary customer experience, culture and brand
- Based in, or willing to relocate to New York City
What the job involves
- We are looking for an exceptional customer growth strategist (our version of a Customer Success Manager) to work directly with our customers to guide them in using Mutiny’s platform to develop ABM and personalization programs
- You will enable customers to create personalized campaigns for their target account list to maximize customer acquisition, deal acceleration and retention
- This team owns the most important metrics in our business: time to value, retention and growth of our customer base
- This is an incredibly unique role in that it combines aspects of customer success and marketing
- It has 3 components: (a) be a strategic advisor and coach customer marketing and sales teams to break into their target accounts as quickly as possible (b) synthesize those learnings to build a scalable and truly differentiated customer experience for all new Mutiny customers, partnering closely with product and engineering (c) ensure all of our customers are achieving their goals with Mutiny, leading to renewal and expansion
- Own onboarding, adoption, renewal and expansion for your customers
- Partner closely with each customer to teach them how to use Mutiny’s all-in-one AI-native platform for identifying, engaging and converting their target accounts
- Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly
- Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment
- Build executive relationships and multi-thread with your customers, including limited travel to visit customers onsite
- Tell relevant, engaging, and data-driven stories through executive business reviews
- Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers
- You will create a name for yourself by getting to work with and support some of the fastest-growing companies in B2B SaaS
- You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another)
- You will be part of bringing a new product to market, leave a lasting mark on Mutiny and your customers, and 10x your learning and professional growth
- You will have fun, plain and simple. There is a reason our first company value is that work should feel like play
- You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Denver, and Miami). This combination of experience-based work is a competitive advantage we continue to invest in
Application process
- Intro Call with the Hiring Manager (30 minutes)
- Take Home Assignment (should take 1-2 hours)
- Round 2 Interviews (two 30 minute interviews + a check-in with the recruiter)
- Prep for Mock EBR (should take 1 hour)
- Mock EBR (1 hour)
Our take
For many businesses, personalizing their messaging and media for multiple audiences can be very extremely difficult, meaning that most advertising spend is wasted. Mutiny solves this problem by giving marketers access to a suite of AI-powered personalization tools, allowing a company to serve thousands of different versions of its website, tailored to each individual visitor based on a user's demographics and market segment.
Mutiny is one among many companies operating in the highly competitive marketing optimization space, including several others that use AI tools such as Constructor and Intellimize. However it is unique in that it provides a self-service function whereas other AI tools offer a slower and less flexible managed service. This has allowed Mutiny to carve out a significant niche in the sector, gaining DropBox, Snowflake and Carta among its growing customer base.
Mutiny raised significant funding in a 2022 Series B round. This capital is being used to onboard talent, doubling the size of the team. It is also investing heavily in its technology to ensure that its AI remains accurate in determining customer preferences. As companies continue to invest more and more into their online marketing spend, Mutiny is in a strong position to continue its rapid growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$50m
SERIES B
Sep 2021
$18.5m
SERIES A
Total funding: $68.6m
Company benefits
- You will create a name for yourself by bringing a level of design polish never before seen in this category while developing a spicy brand (in an otherwise boring space).
- You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
- You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
- You will experience a new way of working. Our team is fully distributed across the US and EU. But we come together as a company for quarterly offsites (usually in super fun places). This combination of experience-based working is a competitive advantage we plan on leaning into.
Company HQ
Mission District, San Francisco, CA
Leadership
Jaleh Rezaei
(CEO & Co-Founder)Previously worked as Director of Product Marketing at VMware, before joining Gusto's marketing team. They were an Advisor at Y Combinator and Google.
Nikhil Mathew
(CTO & Co-Founder)Previously co-founded LiveGit, and worked as Software Engineering Lead at Gusto.
Salary benchmarks
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