IT Support Engineer Lead, Forge
$105-110k
+ Bonus + Equity
2-3 days a week in office (San Mateo, CA)
Stock market for private companies
Job no longer available
Stock market for private companies
201-500 employees
Job no longer available
$105-110k
+ Bonus + Equity
2-3 days a week in office (San Mateo, CA)
201-500 employees
Company mission
To power an accessible, liquid , and transparent private market.
Role
Who you are
- 5+ years of experience as an IT support specialist with a least 1 year as an IT Support Lead in a SaaS environment
- Administrative experience with Microsoft 365 and Okta Administration
- Device provisioning, networking configuration, troubleshooting and support: Mac, Windows, and Mobile Devices
- Ability to provide friendly, customer-focused support with exceptional interpersonal and communication skills
- Exceptional ability to understand technical level and provide the necessary support to resolve queries
- Ability to work in a fast-paced and quickly changing environment
- Must be able to sit and/or stand for long periods of time in an office or home office setting while working
- Must be able to work onsite 2-3 days a week in our San Mateo office
Desirable
- Device administration using MDM tools (Intune, JAMF, or Kandji)
- Atlassian/JIRA admin
- Documenting processes and performing diagnostic tests
- General understanding of network protocols (DNS & DHCP)
- VoIP technology and A/V conferencing configuration and support
- Ability to keep up with technical innovation and trends in IT support
- Consulting with IT operations team and other departments for improved technical or architectural issues as required
What the job involves
- In this role, we are looking for a highly capable IT Support Lead to provide technical assistance to our workforce. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades
- Advanced technical administration of SaaS services such as Slack, Microsoft 365, Atlassian, Okta and Zoom
- As a Level 2 role, mentor first level support on use of newest technologies and continuous enhancement of support practices
- Providing IT assistance to our distributed workforce
- Train end-users on hardware functionality and software programs
- Manage ticket queues and prioritize escalations based on established SLA's and resource availability; address escalations from first level support
- Update computer software as well as upgrading hardware and systems
- Write end-user procedures to promote self-help via Forge’s Intranet
Our take
Corporate stock options are a competitive advantage for companies wishing to attract and motivate top talent. The option of early liquidity proves to be an enticement, especially when startups tend to postpone going public for so long.
Forge offers companies, their employees, investors, and institutions a means of selling their shares in a pre-IPO stock market, allowing private shares to be traded as freely as public company shares. Forge aims to standardize and bring speed to trades in the private market.
Big rivals include Carta and the Nasdaq Private Market, while others such as EquityZen, Zanbato, and Industry Ventures also pose threats. To strengthen its position in this bustling marketplace, Forge is focused on partnerships and new products; launching products such as Forge Intelligence, its first data product, and Forge Company Solutions. The company is also expanding its global reach through partnerships with Wells Fargo Securities and Deutsche Börse.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$150m
LATE VC
Jan 2019
$35m
SERIES B
Total funding: $238.5m
Company benefits
- Health and wellness: Medical, dental, and vision are available to all employees.
- Smart savings: 401k plan, life insurance, HSA and FSA, and pre-tax mass transit and parking benefits.
- Ownership: Equity is offered to all qualifying employees.
- Life balance: New parent leave and generous time off.
- We grow with you : We encourage and support your growth through education, training, and mentorship.
- Relationship building: Team lunches, employee interest groups, and company celebrations.
- Community and culture: Employee-led resource groups, volunteering, and community service.
- Rewards and recognition: Continuous recognition of our employees’ milestones, wins, and hard work.
- Food and snacks: Healthy snacks, drinks, and weekly lunches when in the office.
Company HQ
Financial District, San Francisco, CA
Leadership
Kelly Rodriques
(CEO)Former CEO of Pensco and Founder of Operative Capital. Previous Operating Partner with Ignition Growth Capital and CEO of Blowtorch Entertainment. Successfully started and co-invested with accomplished venture capitalists in early-stage technology companies. Serves as a board member and advisor to several growth companies in technology-enabled service sectors.
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