People Operations Coordinator, Lemfi
1-2 days a week in office
International payments service
Be an early applicant
International payments service
201-500 employees
Be an early applicant
1-2 days a week in office
201-500 employees
Company mission
To improve the financial lives of the next generation of immigrants.
Role
Who you are
- You’re a proactive and organised People professional who thrives on creating great employee experiences and keeping people operations running smoothly
- You’re someone who is not afraid to get into the nitty gritty of things, see the gaps and find ways to make things better
- You are proactive with a can-do attitude: you take initiative, enjoy solving problems and love to get things done
- You lead with empathy, are trustworthy and a strong communicator
- You’re adaptable and resilient: you enjoy working in fast-paced, ever-changing environments
- You’re detail focused and organised
- You have previous experience (1-2 years) as part of a Global People Team
What the job involves
- Reporting to our Senior People Operations Manager, you’ll play a key role in ensuring our team members have a seamless experience throughout their LemFi journey from onboarding, off-boarding to day-to-day support
- This is an exciting opportunity to take ownership of key HR processes within a global, fast-growing fintech company with a great potential to grow within the role
- Manage the full onboarding and offboarding process, including pre and post new joiner logistics, right to work processing, first/last day processes, coordination and delivery of HR induction
- Managing people ops, including benefits administration, memberships, sick leave, and employee contracts
- Organise, schedule and conduct phone interviews with candidates across departments including Customer Support
- Oversee the probation process (liaising with Senior People Ops Manager, ensuring Rippling is up to date and issuing letters)
- Maintain accurate and compliant employee data in Rippling (our HRIS), ensuring records are always up to date and we’re staying compliant
- Serve as a first point of contact for day-to-day employee questions on policies, time off, benefits, and travel guidelines
- Assist the Senior People Operations Manager with employee relations issues offering a consultative approach to advise leaders on company policy and support key projects
- Create, organise and maintain content for our internal People Wiki (guides, FAQs, policies) to ensure employees have access to up-to-date information
- Assist with HR administrative tasks including employee documentation, reporting, and compliance tracking
- Collaborate with the wider People Team on global people initiatives such as engagement and well-being
- Contribute to the smooth running of our global offices and help build an engaging and inclusive workplace culture
- The opportunity to take ownership of onboarding and employee experience initiatives within a global fintech startup
- Exposure to HR systems, processes, and global people operations
- A chance to contribute to building scalable and employee-friendly HR processes
- Collaboration with and mentorship from an experienced People Team that values initiative, empathy, and continuous improvement
Salary benchmarks
Our take
LemFi, previously known as Lemonade Finance, is a fintech platform addressing the challenge of accessing reliable financial services faced by millions of immigrants worldwide. By offering quick onboarding and a multi-currency offering, LemFi allows its users to send, receive, hold, convert, and save in both their country of origin and residence currencies.
Recognizing the limitations faced by traditional banks and neo-banks, LemFi offers instant international transfers at favorable exchange rates with no transfer fees. Initially launched in Canada, growing demand for the company's services has allowed it to expand to the UK, and broaden its African payment channels.
The company has secured good funding from prominent investors like Y-Combinator, Zrosk, Global Founders Capital, and Olive Tree. With plans to expand its product offering across the globe, LemFi will further its mission of providing accessible and transparent financial services to migrant communities worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Downtown, Oakland, CA
Leadership
Ridwan Olalere
(Co-Founder & CEO)Also the Founder of forLoop Africa. Previously the Country Manager of Uber Nigeria. Also worked as a Software Developer at Flutterwave, Hotels, Novatia, and NextMynds.
Rian Cochran
(Co-Founder)Previously a Financial Director at Opera Software, Powerbets Holdings, and OPay.
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