Senior Backend Software Engineer, Cresta
Search & Knowledge
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor’s degree in Computer Science or related field
- 5+ years of experience in relevant domains
- Proficient in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, etc
- Experience in working closely with frontend engineering teams to provide seamless user experience
- Experience in high performance query optimization for both structured and unstructured queries
- Experience in Elasticsearch, including designing search schemas, implementing queries, and optimizing search performance
- Experience in containerized application deployment with Kubernetes
- Experience with one of the major cloud providers
What the job involves
- As a Software Engineer on Search & Knowledge, you’ll have a huge impact on our product and direction
- You’ll be working with our product team to craft great user experiences around the magic our AI creates
- The team is a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects
- Play a substantial role in the Cresta Search & Knowledge engineering team
- Work with Cresta product and engineering teams, build and continuously improve the Cresta knowledge platform and new product requirements
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables
- Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs
- Optimize the platform design and implementation for better user experience, lower latency, higher throughput, better reliability, and cost reduction
- Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards
- Grow into technical ownership in a substantial part of the Cresta product and platform
- Contribute to building the best-in-class company in addition to building the best-in-class product
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
Articles
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