Client Success Manager, Isaac Health
$80-100k
Virtual and in-home clinical service for dementia and other brain health conditions
Be an early applicant
Virtual and in-home clinical service for dementia and other brain health conditions
21-100 employees
Be an early applicant
$80-100k
21-100 employees
Company mission
To radically improve access and brain health care outcome for the population.
Role
Who you are
- 2 years in customer/partner success, implementation or account management
- Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts
- Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations
- Data-driven mindset comfortable with customer analytics and success metrics
- Proven success driving adoption and retention in a SaaS or tech environment
- Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables
What the job involves
- Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement; responsibilities include leading implementation, best-practice playbooks and boosting patient and provider adoption, and proving Isaac Health's value
- Act as the primary contact for customers, addressing needs, concerns, and escalation paths
- Develop success plans, track adoption KPIs, and ensure value realization for clients
- Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery
- Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth
Our take
Brain health conditions such as dementia are fundamentally life-changing, but the study of them has lagged behind and more research and treatments are sorely needed. Bringing its service to the table is Isaac Health, a brain health and memory clinic platform.
Looking to dramatically transform patient care in the brain health sector, the company partners with health systems and insurers to deliver screening, diagnosis, treatment and ongoing care. And its built by top neurological specialist and offers services like medication management and cognitive rehab, making high-quality brain care more accessible and timely.
The company has recently secured a number of new partnerships and funding has allowed the company to continue to better its product, with the hope to free brain condition patients from the added stress of organizing appointments and seeking the right treatment plans. It is certainly an appealing offering, and one that could see the company to future success.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Aug 2025
$10.5m
SERIES A
Jan 2024
$5.7m
SEED
Total funding: $20.5m
Company benefits
- Health insurance
- Remote working
- 401k
- Unlimited vacation
Company HQ
Garment District, New York, NY
Leadership
Julius Bruch
(Co-Founder & CEO)Previously a Medical Doctor and Scientist for the German Centre for Neurodegenerative Disease Research, and was a Visiting Research Scientist at Harvard Medical School.
Joel Salinas
(Co-Founder & CMO)Currently a Clinical Associate Professor of Neurology at NYI Grossman School of Medicine. Previously worked as a Neurologist at NYU Langone Health, and as Assistant Professor of Neurology at Harvard University. Also worked as a Neurologist at Massachusetts General Hospital.
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