IT Support Engineer, Boldyn Networks
Enterprise Technology Support
Managed technology services for higher education
Job no longer available
Managed technology services for higher education
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To build a connected future by providing shared network infrastructures for smart cities, venues, enterprises, and connected transit.
Role
Who you are
- Experience in enterprise IT support, ideally within a global organisation
- Strong troubleshooting skills across hardware, software, and network environments
- Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow)
- Strong technical capability across Microsoft 365 administration, Windows operating systems, and enterprise device support
- A proactive and improvement‑driven mindset, with a strong commitment to enhancing user experience and service quality
- Excellent communication and stakeholder management skills
What the job involves
- Join Boldyn Networks and be the frontline of global tech support excellence. At Boldyn Networks, we’re building the future of connectivity—and we need brilliant minds to help power it
- As an Enterprise Technology Support Engineer, you’ll be part of a high-performing team that delivers exceptional technology support to colleagues across the globe. You’ll be the go-to expert for resolving technical issues, driving service improvements, and supporting strategic projects that shape how our people work
- Support & Troubleshooting
- Act as the first point of contact for IT support while delivering L1/L2+ troubleshooting and resolution
- Provide remote and onsite support for hardware, software, and network issues
- Own incidents end‑to‑end, resolving issues directly where possible and engaging specialist teams when deeper expertise is required
- Project & Process Excellence
- Contribute technical expertise to global projects and transformation initiatives
- Identify and implement service improvements, automation opportunities, and knowledge-sharing forums
- Support the rollout of new systems, including operating systems, M365, and software updates
- Collaboration & Communication
- Work closely with GDT teams (Modern Workplace, Platform Engineering, Cyber, etc.) to ensure seamless service delivery
- Keep users informed on ticket progress and manage expectations against SLAs
- Build strong relationships across the business and collaborate effectively with colleagues to support knowledge sharing and service improvement
- Innovation & Impact
- Help shape the future of Boldyn’s IT service organisation
- Support the integration of new systems and processes, including ServiceNow and New Core rollouts
- Drive improvements in internal satisfaction scores and content adoption
Salary benchmarks
Our take
Neutral hosting is the basis of internet connectivity for large groups such as cities, venues and businesses. It builds, funds and manages shared communication infrastructure across multiple network operators, effectively becoming the foundation for wide-scale internet connectivity. Boldyn Networks is a neutral host provider that has been building up a portfolio of companies to become one of the largest of its kind in the world.
Founded in 2023 after spinning out from Boldyn, Boldyn Networks combines various connectivity brands within its portfolio to harness advanced technologies, collaborations and shared infrastructure for its customers. 2024 saw a flurry of acquisitions that consolidated Boldyn Networks as a major player, and it now works across infrastructure, transport, education, military and more to provide high-level internet connectivity.
The company has made a lot of progress over the last few years, including acquisitions of education connectivity providers Apogee, ZenFi Networks, Edzcom, and more. Off the back of 2025 funding, it is now focused on further advancing its interconnectivity services, which already span Europe, the US and Hong Kong.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical, Dental & Vision Coverage
- HSA Plan Option with High Contribution
- 401(k) with 4% Match
- Domestic Partner Coverage When Possible
- Employer Paid Short-Term and Long-Term Disability
- 9 paid company holidays
- Flexible PTO Plan for Salary Employees
- Generous Standard PTO for Hourly Employees
- Education Reimbursement Stipend
Company HQ
London, UK
Leadership
Scott Drossos
(CEO of Higher Education)Previously COO of InterVision Systems, President of Infiniti Consulting Group and SVP Digital Partnerships & GM of Time to Know for McGraw Hill Education.
Share this job
View 5 more jobs at Boldyn Networks