Software Engineer, Assembled
Design Systems
$160-270k
+ Equity
More information about location
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$160-270k
+ Equity
More information about location
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- Has 3+ years of experience building frontend products, with meaningful ownership over architecture and technical direction
- Has owned or significantly evolved a design system used across multiple teams or products
- Has deep frontend expertise, including TypeScript, component architecture, and modern frontend tooling
- Has raised the quality bar of a product, improving performance, accessibility, usability, and interaction design
- Has strong product and design instincts, with a sharp eye for craft and user experience
- Communicates clearly and collaborates effectively, especially across engineering and design
- Is excited about AI-assisted development workflows, and how design systems can help guide and accelerate AI-generated code
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
Desirable
- Experience with our full stack: React, Storybook, and data visualization libraries such as visx, D3, or Chart.js
- Experience building B2B SaaS or highly interactive, data-rich applications
What the job involves
- At Assembled, we're rebuilding how design and engineering create products from the ground up — a brand-new design system and the AI-native workflows that bring it to life
- We're looking for a Software Engineer to lead the technical vision for that work: defining the architecture of the system, building the infrastructure around it, and helping shape the next generation of design-to-code workflows
- Working closely with our Design Systems Designer, you'll make foundational decisions that influence every product team at Assembled — from component APIs and token architecture to performance, accessibility, developer experience, and how AI coding agents generate production-quality UI
- Own the technical direction of our design system, from token architecture and components to tooling, testing, and adoption
- Shape how AI coding agents build UI, through component APIs, documentation, guardrails, and developer workflows
- Modernize our frontend foundations, including component architecture, tooling, and development patterns
- Raise the bar for frontend quality, including performance, accessibility, responsiveness, and interaction detail
- Build the infrastructure that keeps the system reliable at scale, including testing, visual regression, CI/CD, and versioned releases
- Establish frontend best practices across teams, helping engineers build more consistent, maintainable, and high-quality user experiences
- Influence product decisions early, surfacing technical constraints, tradeoffs, and opportunities throughout the design process
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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