Operations Lead, Upway
Berlin
+ Stock options
Reconditioned e-bike marketplace
Be an early applicant
Reconditioned e-bike marketplace
101-200 employees
Be an early applicant
+ Stock options
101-200 employees
Company mission
To accelerate e-bike adoption and reduce waste.
Role
Who you are
- Strong academic background
- 6+ years of experience in Operations, Consulting, Finance, or equivalent
- Fluency in English, proficiency in German is a plus
- Possess strong communication and leadership skills, able to lead, motivate and inspire a large team
- Superior problem solving skills: able to manage details, establish root causes, and to analyse data
- Comfort with working in a fast-paced and changing environment
- Attention to details and obsession for operational excellence
- Readiness to be fully accountable for a complex operational scope
What the job involves
- Germany has become our largest market, and to support our growth we are looking for an Operations Lead
- The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience
- The Operations Lead, Berlin will be responsible for owning the operational flow of our UpCenter in Berlin, our largest UpCenter globally
- This includes managing all the teams in our UpCenter, including middle management, setting the priorities for the teams, managing the UpCentrer P&L and operational targets, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers
- Build and lead a strong team of managers, operation associates and bike mechanics
- Define targets, priorities and strategy
- Own the UpCenter P&L/budget, ensuring targets are met
- Go deep into the data to find optimization opportunities
- Design and implement processes to optimize operational flow and financial efficiency
- Set up tools and dashboards to get an accurate view on operations
- Work closely with the rest of the company to support an extremely fast paced growth and expansion
- Reporting To: General Manager, DACH
Application process
- Review
- Introduction call
- Interview with Senior Manager
- Co-founder call
- Offer stage
- Hired
Our take
Upway is a second-hand marketplace for electric bicycles, offering a more affordable alternative to new models. The company purchases e-bikes from both private sellers and e-bike companies, refurbishing them and reselling at a discount, a model that appeals to those looking for quality e-bikes at a lower cost.
The electric bike market in Europe is booming and expected to double in value over the next decade. Upway capitalises on this growth by addressing consumer concerns about the quality of second-hand bikes. Through its refurbishment process, it ensures customers can confidently purchase pre-owned bikes, reducing both costs and environmental impact.
In addition to its expansion into key European markets, Upway has recently formed a strategic partnership with Rad Power Bikes. Through this collaboration, customers of Rad's US retail locations can trade in their old e-bikes for discounts on new models, supporting a circular economy. An exciting partnership that strengthens Upway's position as a leader in sustainable mobility and makes e-bikes more accessible.
Steph
Company Specialist at Welcome to the Jungle
Insights
107% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2023
$30m
SERIES B
Jun 2022
$25m
SERIES A
Total funding: $61m
Company HQ
Gennevilliers, France
Leadership
Toussaint Wattinne
(Co-Founder & CEO)Before co-founding Upway, spent eight years at Uber in a variety of roles, including Director and Regional General Manager.
Stéphane Ficaja
(Co-Founder)Engineer with experience at AirFrance and FinTech company Misys. Like co-founder Toussaint Wattinne, worked at Uber for eight years in a number of Directorial and Regional Management roles.
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