Customer & Business Operations Specialist, Modus Create
Digital transformation consulting firm
Job no longer available
Digital transformation consulting firm
201-500 employees
Job no longer available
201-500 employees
Company mission
To give back to our global community a digital world even better than the one we found.
Role
Who you are
- Experience: Senior
- 6+ years of experience in operations, business analysis, or program management (preferably within a customer-facing or sales organization)
- Proven ability to manage and optimize CRM systems (e.g., HubSpot, Salesforce, etc.)
- Strong analytical skills and experience turning data into insights and action
- Excellent written and verbal communication skills
- Strong interpersonal skills and the ability to work collaboratively with diverse stakeholders, including VP and Executive-level leaders
- Highly organized, detail-oriented, and able to manage multiple priorities
- Self-starter with the ability to work independently with minimal supervision
- Reliable high-speed internet is a must!
- Excellent/Advanced English communication skills is a must
- Overlap with at least 6 hours US EDT hours daily is expected
What the job involves
- We’re looking for a Customer Operations Specialist to join our team at Modus Create
- In this role, you’ll drive operational excellence by managing data, processes, and systems that power our customer organization. You’ll collaborate closely with senior leadership to ensure that our teams are efficient, informed, and aligned
- Staffing and resource allocation across customer teams to ensure optimal utilization
- Manage and govern CRM systems, ensuring data accuracy, completeness, and effective change management
- Conduct regular data analysis, monitoring, and reporting to deliver actionable insights into sales and operational performance
- Oversee process management and policy documentation, ensuring consistency and compliance across the organization
- Help drive employee experience and engagement by developing and executing communication strategies across internal channels
- Build and nurture a strong sense of community by proactively connecting with current and past employees, activating alumni networks, and creating programs that foster belonging and advocacy
- Develop, own, and execute the roadmap for employee communications, community engagement, and culture-building initiatives
- Maintain and organize Confluence and Jira spaces for documentation, tracking, and visibility
- Continuously document and improve workflows to drive efficiency and scalability
- Act as the “time cop” and data steward—ensuring data integrity, accurate reporting, and adherence to operational processes
Our take
Modus Create is a digital transformation firm that delivers digital strategy, product development, platform modernization and digital operations services. Essentially, it works with clients to assess and improve their digital transformation roadmaps so they can better optimize operations and enhance revenue.
The company's comprehensive suite of services includes but is not limited to security auditing, agile product development, cloud migration and business process automation. This all-in-one approach is attractive to enterprise clients and enables Modus Create to serve the likes of Toyota, Sephora and Adidas.
With an established presence in the space, we expect that Modus Create will continue its path of success for the foreseeable future. It has earned a number of industry accolades, and so far proved its staying power as a trusted transformation partner.
Steph
Company Specialist at Welcome to the Jungle
Company
Company HQ
Hunter Mill District, Reston, VA
Leadership
Patrick Sheridan
(CEO)Advisor on the Open Source Committee at Intersect MBO. Also an early-stage Investor and a Member of the Advisory Board of the Center of Entrepreneurship at Georgetown University McDonough School of Business.
Jay Garcia
(Managing Partner)Former Chief Scientist of the company. Was also a UI Architect and Developer at Motionsoft and Starfish Solutions, as well as Lead UI Architect and Developer at Netcordia.
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