Account Management Director, Riipen
Higher-Ed/Ed-Tech
$120-160k
OTE
Salary is inclusive of variable compensation
Experiential learning platform and marketplace
Open for applications
Experiential learning platform and marketplace
101-200 employees
Open for applications
$120-160k
OTE
Salary is inclusive of variable compensation
101-200 employees
Company mission
To help students of all backgrounds and geographies boost their skills, gain career clarity, network with potential employers, and find jobs they love.
Role
Who you are
- Deeply understanding partner needs and institutional strategies, and connecting them to Riipen’s value proposition
- Driving measurable outcomes that demonstrate return on investment and impact for learners, institutions, and communities
- Acting as a steward of Riipen’s mission while advancing our brand reputation within postsecondary ecosystems
- Navigating complexity with confidence and resilience, including funding dynamics, organizational change, and competing priorities
- Building executive-level trust and influence across internal and external stakeholders
- Creating partner advocates through every engagement, from onboarding to expansion
- 8–10+ years of experience in higher education, workforce development, or B2B SaaS account management
- Proven success managing complex, high-value customer portfolios in a strategic role (e.g., Account Director, Strategic CSM, or Partner Success Lead)
- A track record of driving growth through value-based relationship management, ideally in higher education, EdTech, or learning ecosystems
- Executive presence and the ability to influence, present, and communicate effectively across all levels of partner organizations
- Strong business acumen with an ability to align customer outcomes to Riipen’s impact and commercial goals
- Familiarity with the structures and incentives of postsecondary institutions and/or public sector workforce initiatives
- Comfort operating in fast-paced, evolving environments and contributing to cross-functional strategy and execution
- Passion for education innovation, economic mobility, and Riipen’s mission to eliminate underemployment
Desirable
- Experience with project-based learning, work-integrated learning, or experiential education models
- Experience with system-wide partnerships, government-funded programs, or academic consortiums
What the job involves
- Riipen is hiring an Account Management Director, internally referred to as a Partner Relationship Director to lead our most strategic partner relationships and drive transformative outcomes
- This senior role is accountable for the retention, growth, and long-term success of Riipen’s flagship academic partners
- As a trusted advisor and strategic operator, you’ll blend the strategic rigor of account directorship with the collaborative mindset of customer success—aligning cross-functional efforts, influencing innovation, and delivering impact at scale
- This role will report directly to the Director, Partner Relationship Management
- Strategic Account Management: Serve as the executive-level point of contact for a portfolio of Riipen’s highest-value, most strategic partners
- Partner Success Planning: Co-create long-term adoption and success plans aligned to institutional goals and Riipen’s solution value
- Renewals and Growth: Lead retention and renewal planning, and drive expansion through consultative engagements and value articulation
- Innovation & Adoption Leadership: Accelerate adoption of Riipen’s platform and services through deep product knowledge and a solutions-first approach
- Stakeholder Engagement: Build trusted relationships with institutional leaders, executive sponsors, and champions across partner organizations
- Internal Influence & Enablement: Translate partner needs into actionable insights for Product, Marketing, and Services teams
- Develop and execute strategic success plans, onboarding journeys, and implementation roadmaps for key accounts
- Conduct regular strategic reviews, performance assessments, and renewal negotiations
- Guide cross-functional internal teams to deliver on commitments and drive continuous improvement
- Actively identify and pursue growth opportunities, including renewals, expansions, and thought leadership collaborations
- Build and maintain renewal and expansion pipelines in partnership with Sales
- Represent the voice of the customer internally to inform product development, messaging, and program design
- Facilitate strategic conversations with executive stakeholders, including planning workshops, innovation reviews, and roadmap co-creation
Application process
- Stage 1: Application Received
- Stage 2: Phone interview with VP, Operations
- Stage 3: First interview
- Stage 4: Second interview
- Stage 5: Final interview
- Stage 6: Panel interview and presentation
Our take
It’s a problem many graduates are painfully familiar with: you need experience to get a job, but you can’t land a job without experience. Riipen is a company helping to tackle this issue. Their platform offers post-secondary institutions the ability to connect their students to real-world problems and training, and to companies in search of new talent.
The company have helped over 100,000 students engage in applied learning, which historically might only have been accessed through an internship - typically freezing out students without the connections or resources to land one. So Riipen’s addressing inequality of opportunity in the post-secondary demographic, alongside streamlining the work of companies in sourcing talent.
With the economy still in recovery, and traditional ‘first job’ positions in certain industries curtailed, there’s an urgent need to reimagine what stepping onto the career ladder looks like. Riipen’s solution has been refined over the past several years, and is now well set to take advantage of this opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2021
$1.5m
LATE VC
Dec 2019
$3.8m
EARLY VC
Total funding: $6m
Company benefits
- Enhanced health & dental benefits
- Generous time off
- Choose your work environment
- Paid parental leave
- Paid learning opportunities
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Dave Savory
(Co-Founder & VP of Experiential Learning)Previously a Franchise Manager at College Pro Painters, before moving on to work in Sales and Business Development at Travergence Interactive, and then Softree Technical Systems.
Dana Stephenson
(Co-Founder & CEO)Previously held various managerial roles in recruitment, marketing, and business at The Acquisition Group Enterprises, Advanced Air Supply, and The Moore Law Group. Subsequently worked as a sales rep at Beldon Home Solutions.
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