Renewals Manager, Envoy
$110-119k
OTE
+ Equity
More information about location
4 days a week in office
Flexible workplace platform
Be an early applicant
Flexible workplace platform
201-500 employees
Be an early applicant
$110-119k
OTE
+ Equity
More information about location
4 days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- 3+ years of experience in Renewals Management, Customer Success, or Account Management, ideally in SaaS B2B with closing responsibilities
- A proven track record of meeting or exceeding quotas and expansion goals
- Experience partnering with procurement and legal teams through complex contract cycles
- Relationship-building skills that earn trust and create long-term customer partnerships
- Ability to manage a pipeline that mixes fast-moving transactions with longer strategic renewals
- Proficiency with Salesforce and other CRM tools to track performance and maintain deal accuracy
- Analytical skills to turn customer data and insights into actionable strategies
- Success managing renewals with multiple stakeholders, including executives and senior decision makers
- A driven professional who thrives on closing and exceeding goals
- Flexible and creative, able to adapt quickly and solve challenges in dynamic situations
- Energized by working in a fast-paced, high-growth environment
- Organized and efficient in managing a renewals pipeline with minimal oversight
- Resilient and motivated, keeping negotiations moving forward even when obstacles arise
- Strategic in spotting opportunities to unlock more value for Envoy and our customers
- A clear and confident communicator, both written and verbal
- Entrepreneurial and self-driven, with a strong sense of ownership
- Curious, ambitious, and excited to keep learning and growing at Envoy
- And above all, a true team player who knows renewals succeed through cross-functional collaboration - you bring positivity and a sense of fun to your work
What the job involves
- We’re looking for a creative and motivated Mid-Market Renewals Manager to oversee the entire renewal lifecycle, ensuring smooth, timely renewals that set the stage for long-term success
- Your focus will be on reducing churn risk, maximizing retention, uncovering expansion opportunities, and delivering a renewal experience that keeps customers invested in Envoy
- This role is part of Envoy’s Customer Success organization
- You’ll work closely with Customer Success Managers, Sales, Finance, and Legal to drive seamless renewals and refine our processes as we scale
- It’s a high-impact, high-visibility role where you’ll help shape strategy and strengthen customer relationships in a fast-moving environment, solving complex problems and delivering tangible results
- Own the end-to-end renewal lifecycle for Mid-Market customers, from first outreach through close
- Engage stakeholders to gather requirements, clear roadblocks, and ensure on-time renewals
- Craft proposals, negotiate terms, and partner with Finance and Legal to navigate procurement cycles
- Act as the voice of the customer when risk is identified, surfacing insights that drive internal alignment and action
- Spot at-risk customers early, forecast accurately, and take proactive steps to prevent churn
- Track churn trends and competitive intel to inform strategy and strengthen Envoy’s positioning
- Drive multi-year renewals to stabilize revenue and reduce volatility
- Identify cross-sell and expansion opportunities that create more value for Envoy and our customers
- Partner across Sales, CS, Product, and Finance to ensure smooth renewals and share customer feedback
- Help improve playbooks, processes, and tools as we scale
- Use Salesforce, Vitally, and other CRM platforms to manage pipeline, stay organized, and maintain clean data
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organize tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the managing and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Larry Gadea
(CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
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