IT Technician, London Stock Exchange
VIP Support
Stock exchange in the City of London
Be an early applicant
Stock exchange in the City of London
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make things happen, out there in the real world, where it matters.
Role
Who you are
- Proficiency in Windows OS Client and MacOS
- Expertise in Active Directory, Intune, and ticketing tools (ServiceNow, etc.)
- Knowledge of LAN/WAN networks, VLAN, DHCP, and VPN
- Management of peripherals (routers, switches, Wi-Fi access points)
- Expertise in collaboration platforms (Microsoft 365, Teams, Zoom, AV systems
- Fluent in English both written and verbal
- Strong sense of service and confidentiality, and significant experience on managing VIPs
- Ability to prioritize and manage critical situations
- Team spirit, pedagogy, and clear communication
What the job involves
- We are searching for enthusiastic, passionate technologists to join our team
- More precisely LCH SA – IT infrastructure department is looking for an experienced Technician level 2, with solid experience in IT environments, tools and technologies, and good multi-functional understanding of financial topics to lead & drive a local desktop support team and providing technical assistance to all employees of LCH SA including especially VIP users
- As part of the role, they perform specific operational tasks around desktop support for delivery and recovery supporting day-to-day operation support
- They will also provide hands-on solutions on queries for changes or recovery efforts responsible for dealing with critical issues as per service levels and documentation
- They will take an active part in technical exchanges with team members during incident or solution definition, including providing technical expertise, logs, or evidence during major service incidents and problem management
- This role follows ITSM processes and overall execution framework to maintain SLA and SLO
- Deliver personalized assistance to VIP users during strategic events (executive meetings, town halls, strategic committees). Ensure smooth and uninterrupted experience for VIPs (equipment preparation, real-time monitoring)
- Level 2 Support:
- Diagnosing and resolving complex incidents (hardware, software, network) via ITSM tools, applying priority handling
- Handle technical escalations and ensure service continuity
- Ensure clear communication, follow-up, and closure for all tickets
- Ensure adherence to technical procedures. Maintain traceability of interventions and update knowledge bases
- End-User Computing & Lifecycle Management: Manage onboarding, device refreshing, and replacements. Maintain accurate asset and configuration records and ensure devices are always compliant and up to date
- Project support & EUC initiatives:
- Contribution to end user computing projects such as devices refresh program, Operating System upgrades and meeting rooms deployment
Application process
- End Date: April 9, 2026
Our take
The London Stock Exchange is one of the world’s oldest stock exchanges, with a history dating back over 300 years. It operates as a part of LSEG (London Stock Exchange Group), one of the world’s leading providers of financial markets infrastructure, as a marketplace to enable stock brokers and traders to buy and sell stocks, bonds, and other securities.
The London Stock Exchange has lived through a stream of innovations; from telegraph and telephone, to the Market Price Display System, automatic trade matching, and the digitisation of issuer services. In 2019 it acquired Refinitiv, a financial information company, and in doing so became a global financial news and data business.
Most recently, the London Stock Exchange has made moves to support the evolution of private markets, and further build its presence in this space. It partnered with Floww, a platform that connects investors with private companies, with aims to launch a private primary capital raising facility, as well as explore new technologies and secondary market options for the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
David Schwimmer
(CEO)Prior to joining LSEG in 2018, David was a Managing Director at Goldman Sachs for over 20 years.
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