Customer Success Manager, Corsearch
Online Brand Protection, Spanish Speaking
Intelligent trademark and brand protection solutions
Job no longer available
Intelligent trademark and brand protection solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To revolutionise how companies commercialise and protect their growth.
Role
Who you are
- Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position)
- Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
- Strong customer service skills
- Fluent in Spanish
- Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations
- Must be able to identify problems, analyze data, and develop solutions to address them
- You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
- Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
- Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
- Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders
- Ability to build and maintain strong relationships with clients and internal teams
- Ability to take a strategic and analytical approach, while being capable to understand trends
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved
- Motivated and results-driven individual who takes a high degree of responsibility in their work
- Strong risk assessment and risk mitigation skills
What the job involves
- As Brand Protection Partner, you are responsible for customer strategy and for ensuring that this strategy is delivered (by your team and in close collaboration with Corsearch’s Global Delivery and Enforcement teams)
- You will be the primary point of escalation for your customer, while working alongside (and reporting to) a Senior Brand Protection Partner and/or Director
- Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products
- Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world
- Primary ownership and accountability for the customer
- Create, drive, and continuously improve the strategy for customer
- Agree on KPI’s or other success measures with the customer
- Actively monitor and report on progress for all customer programs
- Provide regular performance feedback for all Client Manager/ Coordinators working in your team
- Deal with customer communications and escalations in a timely manner to ensure quick resolution
- Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements
- Monitor health and own accountability for all customer
- Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required
- Bring customers with common issues together to share best practice and common enforcement issues/ targets for action
- Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection
- Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed
- Regular and open communication with team members working across your customers. This includes holding regular meetings and providing updates and progress reports
- Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced
- Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity
Application process
- We usually respond within three days
Our take
The internet has radically transformed the business landscape, creating new challenges for companies trying to protect their intellectual property. As brands face increasingly complex issues related to safeguarding their assets, Corsearch has stepped in with a suite of tools designed to secure brand value. offering everything from data and analytics to professional consulting.
In 2021, Corearch took a major leap forward when private equity firm Astorg acquired the company. This buyout sparked a period of significant growth, marked by strategic leadership hires, product development, and key acquisitions. These moves have paid off, positioning Corsearch as a leader in brand protection.
Now, as Corsearch looks to the future, it faces the challenge of staying ahead in an ever-evolving market. To maintain its competitive edge, the company is focusing on integrating the latest technologies, particularly those developed by AI-powered, venture-backed startups. By embracing these innovations, Corsearch is poised to continue its leadership in brand security and IP protection.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Abel Clarke
(CEO)Abel was CEO of Cision, a global leader in PR, IR, marketing and social media management technology and intelligence. Previously, Abel was the CEO and Chairman of TruSight, a startup backed by leading financial services companies and focused on third-party risk management, and prior to that, they were the Global Managing Director of Thomson Reuters' $5.5 billion Financial Division.
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