Associate Technical Account Manager, Wiz
More information about location
Cloud security software for modern cloud protection
Be an early applicant
Cloud security software for modern cloud protection
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- Technical expertise and strong customer-facing skills will be essential in addressing both the business and technical needs of our customers
- 1–3+ years of experience in technical customer-facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- A willingness to learn both cloud and cybersecurity technologies
- Good understanding of at least 1 cloud service provider, architectures, and security best practices (AWS, Azure, GCP)
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
- Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
- Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
What the job involves
- As an Associate Technical Account Manager (TAM), you will be at the forefront of Wiz’s customer success strategy
- You’ll report directly to a Manager of Scaled TAM in your region and take ownership of an impressive portfolio of Wiz customers
- This portfolio of customers will be large in volume and represent a significant proportion of the company's ARR and growth potential
- Our Scaled Customer Success approach balances two distinct workflows
- The primary engagement model is reactive, where you'll monitor telemetry data for risk signals and partner with the Sales team to deliver targeted interventions with customers on a case-by-case basis
- These interventions include discovery sessions addressing adoption barriers, targeted guidance and training, usage pattern analysis, and technical support coordination to improve the health and success of the customer
- While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact
- This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, such as webinars or blog posts, and creating standardized resources or content that addresses common challenges before they become issues
- This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your impact across the broader portfolio
- Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Sales, Leadership, Product Management, Engineering, and Support to deliver a cohesive customer experience
- Provide your customers with prescriptive expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
- Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform
- Maintain up-to-date functional and technical knowledge of the Wiz platform and continuously monitor emerging cloud-security threats and trends
- Grow your knowledge of the Wiz ecosystem, including Cloud Service Providers and technology partners
- Focus on reducing risk in our account base by increasing adoption, driving value, and expanding use cases across teams
- Contribute to and run community-based one-to-many engagement opportunities (e.g., writing knowledge articles or running webinars)
- Identify and address technical issues to ensure high levels of customer satisfaction
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
- Advocate for customer needs across various departments (Product Management, Support, etc.) and offer insights regarding the availability of new features in Wiz
- Facilitate appropriate escalations for more complex or technically challenging issues
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization
- As relevant, collaborate with the Wiz Sales and Renewal teams to address customer pain points and secure renewals
Our take
Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.
Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.
This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company benefits
- Health benefits: We've got your health covered, plain and simple.
- Home Office Setup: Your comfort zone gets a work makeover, on us.
- Flexible PTO Policy: Time off that works with your life, not against it.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
- Lunch provided: Lunch? Consider it sorted.
- Free Wiz Swag always available: Wear your Wiz pride, anytime.
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(Co-Founder & CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(Co-Founder & CTO)Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(Co-Founder & VP of Product)Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.
Roy Reznik
(Co-Founder & VP of R&D)Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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