Principal Product Analytics Engineer, Toast
$195-312k
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$195-312k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Bachelor's degree in Computer Science, Information Systems, or a related field with a minimum of 12 years of experience in Data Engineering, Product Analytics, Data Analysis, Data Science or related field; or a Master’s degree with 8 years of related experience; or a PhD with 5 years of experience; or equivalent experience
- Experience working with large scaled product data from source to warehouse, specifically with web & mobile apps, Android OS software and devices
- Deep experience designing product analytics data infrastructure including schema design, ETL/pipelines, warehouses, and designing datasets for AI-driven analytics
- Extensive hands-on experience with Amazon S3 Data Lake, Airflow, dbt, Snowflake, Hex, Sigma, Amplitude, Python or similar tools. Expert level SQL and modeling skills, and experience with AI tools like Claude, Cursor, Chatgpt, MCP
- Proven ability to translate stakeholder needs and requirements into deployed scalable data architecture
- Experience supporting data foundations for experimentation and A/B testing measurement frameworks
- Strong cross-functional leadership with experience driving alignment across Product, Engineering, and Data teams
- Excellent communication skills, demonstrated through documentation and presentation to stakeholders and senior leadership
- A self-starter mindset, excited to build something from scratch and evolve it over time
What the job involves
- We are expanding our Product Analytics function and are looking for a Principal Product Analytics Engineer to define and build the technical foundation of our product analytics ecosystem
- In this role, you will own the architecture for how product usage data is captured, structured, and made available for analysis across Toast’s ecosystem of mobile apps, web applications, Android OS software and hardware devices
- You will design systems and frameworks that power product telemetry, experimentation, analytics datasets, and AI-driven insights to enable product teams to understand user behavior and measure product impact
- Working closely with Product, Engineering, Design, Data Platform, and Data Infrastructure teams, you will ensure product data is reliable, scalable, and built to support data-driven product development
- You will use AI to deliver and improve the speed of insights into the product development lifecycle
- The Product Analytics team sits inside of R&D Operations, which enables Toast’s product, design and engineering teams to build great products efficiently and at scale by providing the processes, insights and strategies to drive meaningful impact
- Lead the architecture and design of Toast’s product analytics data ecosystem, spanning product telemetry, event pipelines, analytics-ready datasets, and semantic views
- Establish scalable data models that support product analytics, experimentation, executive reporting, and AI-powered insights
- Design frameworks for core analytics concepts such as sessions, identity resolution, feature usage tracking, and lifecycle metrics
- Develop and maintain reliable analytics layers of the product data warehouse using modern modeling frameworks
- Create reusable analytics datasets, standardized metrics, and canonical models used across product teams
- Implement automated data validation, monitoring, and quality controls to ensure reliable product data
- Partner with engineering teams to define and enforce product telemetry and instrumentation best practices
- Establish governance processes that ensure consistent metric definitions and high-quality data across domains
- Partner with analysts, data scientists and product managers to ensure the data foundation supports experimentation, dashboards, analytical studies, and AI workflows
- Serve as the technical authority on product data architecture, reliability and governance
- Mentor team members to help elevate the organization’s ability to leverage product data effectively
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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