Manager of Software Engineering, ServiceNow

$158.5-277.5k

Salary applicable to Bay Area rates only and may vary on further locations; + Equity (when applicable) and variable/incentive compensation

JavaScript

Java

Ruby

C++

ServiceNow

Expert level

San Francisco Bay Area

Remote from Canada, US

Cloud-based digital workflows for enterprises

Job no longer available

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$158.5-277.5k

Salary applicable to Bay Area rates only and may vary on further locations; + Equity (when applicable) and variable/incentive compensation

JavaScript

Java

Ruby

C++

ServiceNow

Expert level

San Francisco Bay Area

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

A minimum of 12 years of experience with application development, system architecture and production support for highly complex enterprise level products
A minimum of 3 years of proven experience managing multi-cultural and diverse engineering teams across multiple locations
Fluency in one or more relevant programming languages (Java, C++, Ruby. Shell, JavaScript)
Excellent communication and presentation skills, and the capability to listen and influence
Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
Ability to understand the business case for each deliverable undertaken and works with product owners to help ensure benefits are realized
Experience in ServiceNow or related technologies is preferable
Experience in Partner Relationship Management / Customer Relationship Management domain is desirable
Experience with developing and embedding Generative AI based services and capabilities is a plus
Experience with open-source tools and agile development environments
Ability to understand and implement best practices and coding standards required including programming languages, tools, design and development methodologies and processes, etc.)
Can do’ attitude and sense of ownership to thrive in a fast-paced environment

What the job involves

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth
Build the best cloud software for businesses using a market leading development cloud platform
Drive the design, development, and implementation of high-quality software solutions to ensure they meet stakeholder and company objectives
Solve complex and ambiguous problems
Motivate and guide the team to bring their best self to work every day and meet project and individual goals
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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