Senior Account Manager, Amazon
B2B Marketplace, Amazon Business
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent
Desirable
- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
What the job involves
- Amazon is looking for a customer-obsessed Strategic Account Managers with a thorough understanding of the Amazon Marketplace to help shape the future of our 3rd party marketplace
- The ideal candidate will be highly organized and have a demonstrated track record of successful account and project management, juggling multiple projects with competing deadlines, and using data to identify and prioritize opportunities
- He/she is an expert in Amazon Marketplace selling
- He/she is analytical, enthusiastic, self-motivated, detail-oriented, customer-focused, and has strong persuasion skills with the ability to deliver recommendations with authority and influence senior decision makers
- Manage a portfolio of existing strategic accounts against a set of output and input goals by driving the B2B flywheel levers
- Help improve business processes and make us more effective in supporting our selling partners
- Work on projects to improve the long term business customer experience and grow the Amazon Business marketplace
- Operating in a fast-moving and challenging environment, Amazon’s high performance bar requires that you are self-motivated and target driven, skilled in predominantly phone based account management, can work autonomously and take full control and responsibility for achieving your targets
- ** Be responsible for building strategic relationships with large e-commerce merchants at the most senior levels
- Operationally support them in launching and growing on Amazon for our B2B customers
- ** Develop an account plan for building the business on the Amazon Marketplace
- Coordinate functional teams to ensure highest integration standards. Manage complex contract negotiations
- Successfully prioritize the needs of merchants in a manner that balances their needs and internal priorities
- ** Partner closely with internal and external cross-functional teams to guide the direction of our product offerings
- Drive content for internal business communications highlighting various initiatives, successes, and improvement opportunities through the voice of your merchants
- ** Prepare and conduct business reviews with the senior management teams on progress, opportunities and roadblocks to closing new merchants for the Amazon Marketplace
- ** Be accountable for driving, measuring, and reporting on key inputs and outputs in Salesforce and other reporting systems
- ** Conduct deep dive analysis on issues affecting the merchant categories and establish periodic reviews that address key business issues
- ** This is an individual contributor role
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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