Account Manager, Lottie
£35-50k
Offers equity and commission
2+ days a week in office (London Bridge, London, UK)
A family's trusted guide to later life care
Posted today
A family's trusted guide to later life care
21-100 employees
Posted today
£35-50k
Offers equity and commission
2+ days a week in office (London Bridge, London, UK)
21-100 employees
Company mission
To elevate later life for everybody.
Role
Who you are
- You have experience in account management, customer success, or another commercial relationship-facing role, ideally managing a high volume of accounts rather than a handful of strategic ones
- You're commercially minded: comfortable having expansion and upsell conversations and motivated by hitting revenue targets
- You're highly organised and process-driven, able to juggle a large portfolio without dropping the detail
- You communicate confidently and build rapport quickly, whether by phone, email, or video call
- You're comfortable working with data, using it to prioritise your time and flag risk across your book
- You thrive in a fast-paced, high-volume environment and enjoy the challenge of scale over depth
What the job involves
- Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care
- Thousands of care providers work with Lottie today, either listed on our marketplace, running on Found by Lottie, or both - and every one of them is a partner our Account Management team looks after
- You'll own a high-volume book of these partner accounts, spanning both the marketplace and Found. Rather than a small number of strategic relationships, this role is about managing scale: keeping a large portfolio healthy, engaged, and growing, while spotting the commercial opportunities within it
- This is an individual contributor role, reporting into your Team Lead. You won't manage anyone, but you will be expected to bring real commercial instinct and rigour to how you run your book
- Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie, acting as the day-to-day point of contact for account health, performance, and queries
- Build genuine working relationships with partners at pace, understanding what they need from Lottie and making sure they're getting value
- Spot expansion opportunities across your book and act on them: promoting the right products, tiers, or Found modules for each partner and converting conversations into revenue
- Monitor account health and performance data across your portfolio, proactively flagging risk and stepping in before issues escalate
- Help define what great Account Management looks like at Lottie - building scalable and repeatable processes to deliver fantastic service across your portfolio
- Feed insights and partner themes back to your Team Lead and the product team to help shape what Lottie builds next
- Lottie's partner base is large and growing fast across both marketplace and Found. You'll make sure that growth in volume doesn't come at the cost of quality or commercial performance
- Many partners have real, untapped potential - higher tiers, more products, greater engagement - and it's your job to find that potential and convert it
- At this volume, structure and process matter more than bespoke handling. You'll bring consistency and efficiency to how a large book gets managed, not just relationship-building
Application process
- We'd love to see a short video (2 minutes max) answering this question:
- Introduce yourself and tell us why you’re interested in Lottie and why you feel you’d be a good fit for the role
- We appreciate this takes time. We receive a high volume of applications and this helps us assess you on more than your CV
- Screening interview led by Lottie's Talent Acquisition Lead (Alice Rooke) - remote
- Case study - prework to be completed independently and presented to two commercial leaders at Lottie - remote
- Final interview with Will Donnelly (Lottie's Co-Founder & CEO) and Hiring Manager - in person (London Bridge)
- All candidates will be informed of their application status
- Pre-Screen and Screening interview: You'll receive an email notification, but no specific feedback will be provided at this stage
- Case Study: If you are unsuccessful after the case study, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead
- Final Interview: For final-stage candidates who are not offered the role, we will provide feedback via a phone call
Salary benchmarks
Our take
Choosing a care home is often a hugely daunting, complex, and expensive process, coming at a time that's already stressful enough. What's more, the UK's ageing population is growing at an increasing rate, putting more strain on social care than ever before. The result is that 44% of care seekers often ultimately regret their choice of care home, something that has had increasing attention since the start of the COVID-19 pandemic.
Lottie aims to address this in part by simplifying the process of finding the perfect care home for every individual's specific needs. Its online marketplace gives users all the tools to select and compare the UK's best-performing care homes, taking into account CQC reports, facilities, treatment methods, and location.
Having received investment, Lottie aims to continue its growth to reshape the future of the care industry. It is doing so with a strong emphasis on data and real-time information, collecting datasets that will be vital not just to its business operations, but potentially to the UK government and healthcare policy too.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$21m
SERIES A
Jul 2022
$8.2m
SEED
Total funding: $33.3m
Company benefits
- 26 days holiday + Bank holidays
- Flexible working hours
- Everyone owns equity
- Private Medical Insurance
- Cashplan
- Wellness budget
- L&D budget
- A 3-night stay at Unplugged
- 2-weeks Work from anywhere
- 20-weeks full pay for Primary Parental Leave
- 8-weeks full pay for Secondary Parental Leave
- 2-weeks unpaid Carers Leave
- 5-days paid leave for those going through the IVF process
- Workplace Nursery Scheme
- Compassionate Leave
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Quarterly team events
Company values
- Ownership
- Impact
- Nimbleness
- Kindness
Company HQ
Bermondsey, London, UK
Articles
Leadership
Will Donnelly
(Founder & CEO)Prior to Lottie, Will spent 5-years at CBRE where he advised on £2.5bn healthcare M&A deals, supported the NHS during COVID-19, and became an industry leading expert.
Julien Lavigne du Cadet
(CPTO)Before Lottie, Julien was CTO of Zoe where he was part of the leadership team that helped scale their products to millions and revenue from £0 to £100m ARR.
Laura Mahy
(VP Product)Laura started her tech career at Sainsbury's before becoming Deliveroo's first Product Manager. Following this, she's held leadership roles at Deliveroo, Habito and Zoe.
People progressing
Hannah joined Lottie as the company's first Care Expert (Customer Care) following spells in the charity and tech sectors. Since joining, Hannah has been promoted a number of times and is now the Customer Care Lead.
Ruby started as a 4-week Care Expert Intern during University, which was extended. After 1.5 years in the Care Expert team, Ruby moved over to the Marketing team to pursue her career in Social Media!
Diversity, Equity & Inclusion at Lottie
Holly Leckenby Rye (Senior People Manager)
- Fostering an inclusive atmosphere where everyone feels valued and respected
- A wide range of inclusive benefits and policies
- Religious and cultural practices and holidays celebrated
- Job descriptions with inclusive language
- Quarterly anonymous employee engagement surveys
- Bias-free Performance Reviews with quantitive measures in place
- Employee Assistance Programmes
- A diverse social calendar to be inclusive of all employees
Share this job
View 3 more jobs at Lottie