Social Media & Community Manager, User Interviews
$90-103.5k
+ Annual performance-based bonus + Equity options
User research and product testing services
Be an early applicant
User research and product testing services
101-200 employees
Be an early applicant
$90-103.5k
+ Annual performance-based bonus + Equity options
101-200 employees
Company mission
To make user research and product tests effortless.
Role
Who you are
- 3+ years of experience in social media management, community engagement, or a related role
- Strong understanding of social media platforms, trends, and best practices, especially LinkedIn, YouTube, and Instagram
- Have a portfolio that showcases your published work across platforms (and the data behind its success)
- Have experience writing short-form copy purpose-built for social audience—and are exceptionally good at it. You’re the kind of writer whose work requires minimal edits
- A strong point of view about will (and will not) help companies stand out in social media today and in the future
- Creative mindset with the ability to generate engaging content ideas
- Proficiency in social media management tools and analytics platforms
- Want to win, but do not need others to lose to win
- Take ownership, but are willing and eager to work with others
- Know how to manage your time and energy to stay within scope and meet deadlines
- Passionate about the beauty industry and committed to fostering a positive online community
- Can’t wait to geek out about all things UX and user research
- You’re fundamentally curious about, well, everything. You need to want to talk to people and be willing to learn something from them. You also need to understand—instinctively and through data—how to create content that is honest, compelling, and useful to our audience
- You’re excited to go on solo fact-finding missions to answer questions, find sources or articles, uncover new forms of distribution, or experiment with those we currently use
- You understand that social media content is more than than a deluge of generic thought leadership across platforms. You have strong creative tendencies and enjoy translating that content into multiple forms (audio, video, images, interactive experiences, etc). You should want to understand complex topics deeply, and push yourself to explain them in fresh yet approachable and unpretentious ways
- Your command of the English language is strong, but you know more words than you choose to use and you know how to keep things short and sweet—because you’re trying to communicate and resonate with people, not show off
What the job involves
- User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space
- You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates
- We are looking for a passionate and creative Social Media & Community Manager to join our team
- In this role, you will play a crucial part in building and nurturing our online community, identifying and partnering with community evangelists, enhancing our brand presence, and fostering meaningful engagement across various social media platforms
- You can actively engage with the UXR community by responding to comments, messages, and mentions across all social media channels
- You’re building relationships with influencers in the broader community, our power users, and all kinds of UX evangelists to partner with us for virtual events, editorial contributions, and any other type of content that bolsters our community presence
- You’re down to organize and/or host the occasional live stream sessions to connect with our audience, share product insights, and address questions in real-time
- You’re creating and implementing a dynamic social media strategy that enhances brand visibility and engagement
- You’re identifying emerging trends and opportunities within the social media landscape to keep our brand relevant
- You have experience building unique, engaging content on LinkedIn, YouTube, Instagram, and emerging platforms such as Blue Sky and others
- You’re developing and curating compelling content that resonates with our audience, including graphics, videos, and interactive posts, from helpful infographics on LinkedIn to podcast shorts on YouTube
- You’re starting thoughtful conversations in UXR online communities and able to share UI resources (without being pushy)
- You’re able to monitor and analyze social media metrics to assess community engagement and content performance
- You’re able to turn those insights into regular reports and recommendations for optimizing across social media platforms
- You have experience partnering with Growth Marketing to
- Help build and maintain relationships with influencers and brand advocates to amplify our reach and community presence
- Coordinate influencer and affiliate campaigns and partnerships that align with our brand values
Our take
For a company to conduct a study around user research, it can take weeks or even months. The process of collecting user feedback is often long and arduous for many companies. User Interviews is a platform that recruits consumers who are keen to give feedback on products and ideas.
The company profiles the users in its network and match them with companies, making it easy for the client to engage with the most suitable product testers out there. The cofounders of User Interviews, Basel Fakhoury and Dennis Meng, came up with the idea following a failed project. Before deciding on their next product, they were carrying out product feedback sessions and quickly saw how difficult was to recruit and manage a large pool of testers.
To date, User Interviews has amassed some high profile clients included Amazon, Microsoft, Colgate, and Spotify. The company has experienced almost 150% percent annual growth since its conception.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2022
$27.5m
SERIES B
Mar 2021
$10m
SERIES A
Total funding: $43.5m
Company benefits
- Annual performance based bonus compensation
- Equity options
- 100% premium covered medical & dental employee coverage
- Annual membership to One Medical Group & Talkspace
- 4 weeks of PTO to start + accrue an additional day each year
- Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered
- Flexible, paid parental leave
- 401k with $200/month employer contribution
- $250 office setup stipend (in addition to computer provided)
- $500 annual learning & development stipend
- $50/month work from home stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- 1-2 team retreats per year (virtual and in-person options)
Company HQ
Park Slope, NY
Articles
Leadership
Basel Fakhoury
(Co-founder & CEO)After graduating from Harvard Law School, Basel worked at EvoApp and Altman Vilandrie & Company as an Analyst before co-founding MobileSuites. He used this startup experience to co-found User Interviews in August 2015, serving as CEO since.
Dennis Meng
(Co-founder)After graduating in Computer Sciences at Yale, Dennis worked at the strategy consulting firm Altman Vilandrie & Company as an Analyst. He then Co-founded MobileSuites, a room service app and acted as CEO for 2 years.
People progressing
Having spent over 10 years at Go Overseas, which he founded in 2011, Tucker joined User Interviews as Director of Customer Success in December 2019. He was promoted to VP of Revenue in January 2021.
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