Specialist Solutions Engineering Manager, Cloudflare
$203-266k
+ Equity
Web performance and security platform
Job no longer available
Web performance and security platform
1001+ employees
Job no longer available
$203-266k
+ Equity
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- You are personable and can provide constructive feedback when necessary
- You will help escalate and identify issues quickly and efficiently and you will work with the other managers and the regional lead to ensure proper regional coordination
- In Cloudflare, a manager is a player and a coach that still requires excellent individual contribution performance
- Demonstrable experience in coaching, leadership skills, and team management of mid-market and public sector SE organizations
- Demonstrable experience in navigating technical sales cycles
- Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
- Cultivate cross SE team/office coordination, keep us all connected as one team
- Facilitate knowledge transfer between SE teams
- Cultivate a very open communication environment. Feedback is welcome and appreciated
What the job involves
- As a Solutions Engineering Manager at Cloudflare, you’d be part of a diverse group of technically minded folks working together to bring our technology to our customers
- You will report to the Sr Manager of Specialist Solution Engineering and you will own the performance and development of the Specialist Solution Engineers on your team with accountability for Team Development, Operational Diligence, and Partnership with Sales to drive positive outcomes of customer opportunities
- To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering, Customer Success, and Customer Support teams
- Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs
- On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture
- Build and lead your team with clarity, authority and empathy
- Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives
- Articulate and demonstrate the execution of your team vision and strategy while fostering team collaboration
- Report on operational progress including opportunities, demo and POC activity
- Be focused on coaching and developing your team for both functional and technical skills
- Exemplify and support the navigation of technical sales by partnering with your peers in Sales Leadership, engaging with your team on opportunities to drive technical proof points, owning and bringing customer escalations to positive resolutions
- Represent Solution Engineering locally, building relationships with key business partners and stakeholders
- This will include peer SE Leaders, Sales Leadership, Product, Support, Engineering
- Use these relationships to ensure the success of Cloudflare and our Customers
- Participation in internal organization projects for innovation and growing the Pre-Sales organization
- You will take care of new team members and you will ensure work loads are equally distributed within the team
- Exemplify and cultivate positive culture traits
- Conduct 1:1’s with team members
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
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