Product Manager Payments, TicketSwap
Relocation not provided
Marketplace to buy & sell tickets
Be an early applicant
Marketplace to buy & sell tickets
101-200 employees
Be an early applicant
Relocation not provided
101-200 employees
Company mission
To make sure that as many fans as possible get to go to their favourite shows, festivals and sporting events - and to do so at a fair price.
Role
Who you are
- You have 3+ years of experience as a Product Manager working in cross-functional (Agile/Scrum) teams
- You bring hands-on experience in the payments domain, including working with PSPs or payment infrastructure
- You have a solid understanding of payment concepts such as checkout, payouts, refunds, KYC, and compliance
- You’re comfortable collaborating with Finance, Engineering, and external payment partners
- You have strong stakeholder management and communication skills and can bridge business, technical, and regulatory needs
- You take a data-informed, structured approach to problem-solving
- You’re proactive, curious, and driven to continuously improve how things work
- You’re organized, detail-oriented, and able to manage multiple priorities at once
- You have a clear bias for action and enjoy turning ideas into real impact
- You’re based in the Netherlands, are an EU resident, or already hold a valid visa to work here (relocation not provided)
What the job involves
- As a Product Manager Payments, you’ll own the product direction of TicketSwap’s payments domain
- You’ll work on the systems and flows that power checkout, payments, payouts, refunds, and KYC, ensuring transactions are safe, scalable, and seamless for millions of fans and organizers worldwide
- Your work directly impacts fan trust, financial accuracy, and our ability to scale as a global marketplace
- Drive the cross-functional roadmap and OKR process for the Payments domain, shaping long-term strategy and priorities
- Own payment-related initiatives end-to-end, from discovery through delivery and iteration
- Partner closely with Finance and our Payment Service Providers (PSPs) to optimize and scale payment, payout, refund, and KYC flows
- Improve the buyer checkout experience and seller payout journeys, balancing conversion, compliance, and trust
- Identify inefficiencies in payment flows and processes, reducing errors and manual work by improving automation and leveraging AI where it adds real value
- Collaborate with Engineers, Designers, Data Analysts, and your Engineering Manager to deliver reliable, high-impact solutions
- Use data to define KPIs, measure success, and inform product decisions
- Balance business goals with regulatory requirements, financial accuracy, and fan trust
- Communicate clearly and confidently across teams, presenting updates and learnings to the wider company
Our take
Obtaining tickets for in-demand events can be extremely difficult, as can selling on unusable tickets. TicketSwap solves this problem by providing a platform where users can buy and sell pre-sold tickets, without the usually associated risk and high prices.
With fraud detection built in, TicketSwap’s platform allows for greater security against bad sellers. It also maintains a fixed price cap of 120% of the original price to protect against exploitative profiteering. These features, alongside the ease of use of the marketplace, have proved wildly popular, and the platform now serves millions of users around the world.
The company has expanded rather a lot since its inception, sweeping across European markets as well as entering Latin America and the UK. It has cemented a series of lucrative deals with festivals, venues, and promoters, which is testament to the company’s growing ubiquity, and continues to roll out new features such as in-app ticket storage and "FairShare", that divides any profit on a sold ticket fairly between the seller of the ticket and the event organizer.
Freddie
Company Specialist at Welcome to the Jungle
Insights
106% employee growth in 12 months
Company
Funding (1 round)
Jun 2021
$9.7m
LATE VC
Total funding: $9.7m
Company benefits
- Pension plan fully paid by TicketSwap
- An electrical sit-stand desk
- Diverse team with 30+ nationalities
- Healthy lunch & snacks every day
- 25 paid holidays a year
- Friday drinks with colleagues
Company HQ
De Wallen, Amsterdam, NH
Leadership
Hans Ober
(CEO & Co-Founder)Has a Master's in International Management from the University of Amsterdam, and has served as TicketSwap's CEO since its founding.
Ruud Kamphuis
(Engineering Fellow & Co-Founder)Has a Bachelor of Commerce from Saxion Hogescholen and co-founded TicketSwap in 2012, initially as CTO.
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