Customer Success Manager, Monograph
$70-80k
Project management software for architects and engineers
Job no longer available
Project management software for architects and engineers
101-200 employees
Job no longer available
$70-80k
101-200 employees
Company mission
To empower the professionals who create our buildings and cities.
Role
Who you are
- 5–8 years of experience in Customer Success, Account Management, or related SaaS roles
- Proven ability to analyze customer behavior and drive adoption strategies
- Excellent communication skills with the ability to influence stakeholders
- Proficiency with CRM tools and customer data reporting
- Experience in training, onboarding, or consulting in a SaaS environment
- Even if you don't meet every requirement, we still encourage you to apply
What the job involves
- Join our Customer Experience team as a Senior Customer Success Manager, where you’ll play a critical role in driving adoption, retention, and customer satisfaction. This is not a role for someone looking to sit back — we want a customer champion who thrives on solving complex challenges, mentoring teammates, and delivering measurable results
- You will own the customer lifecycle beyond onboarding, ensuring long-term success through strategic engagement, advanced product utilization, and proactive risk management. You’ll act as a trusted advisor to customers, while also serving as an escalation point for tough challenges that require steady hands and sharp problem-solving
- This is more than account management — it’s about building partnerships that grow with your customers. You’ll collaborate with Sales and Renewals to expand accounts, surface new opportunities, and ensure customers see maximum value from Monograph. You’ll also mentor junior CSMs, strengthening our team’s expertise and scaling best practices across the organization
- Develop and execute success strategies that drive product adoption and usage
- Lead advanced trainings, workshops, and webinars to deepen customer expertise
- Monitor health metrics to identify risks and take proactive action
- Serve as a strategic advisor to customer stakeholders
- Build strong, trust-based relationships with decision-makers and champions
- Channel customer feedback to Product and Development to drive improvements
- Partner with Sales and Renewals on upsell, expansion, and retention plays
- Help customers adopt advanced features such as invoicing and e-payments
- Identify and pursue expansion opportunities aligned to customer goals
- Track and report on key customer metrics with precision
- Mentor and support CSM teammates with guidance and best practices
- Contribute to process improvements that scale team efficiency
Our take
The architecture, engineering, and construction (AEC) industry is notorious for having long working hours that include high demands and an overwhelming amount of stress on employees, commonly leading to many professionals leaving the industry after only a few years.
This is where Monograph comes in, the Silicon Valley startup is helping architects and design professionals manage their back offices through a data-driven platform. Taken from the founder's own experience in noticing recurring challenges, the software is designed to help oversee projects, timesheets, and forecasts in one, integrated, simple interface, to simplify the entire process to reduce the strain on individuals.
Since its 21019 launch, it's attracted over 12,000 customers, and the company's sights are set even higher. It isn't just expanding its product and engineering teams - it's positioning itself to become the ultimate end-to-end system of record for the entire industry. With bold ambitions and impressive growth, it's clear that Monograph is just getting started.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2021
$20m
SERIES B
Mar 2020
$1.9m
SEED
Total funding: $21.9m
Company benefits
- Flexible time off: Our flexible time off policy supports work-life balance and acknowledges the unique needs and responsibilities of each team member beyond their work commitments.
- Insurance coverage: Monograph loves families! That’s why we provide 100% premium coverage for employees and dependents, plus dental & vision plans for employees.
- Paid family leave: Growing your family? Congrats! We offer flexibility and resources to support you. You’ll get a 12-week paid leave so you can bond with your newest addition.
- Equity in Monograph: We believe ownership matters. Monograph is a venture-backed, founder-led company and when the company wins, our team should win too. We offer meaningful equity for full-time employees in eligible countries, so you share directly in the value we’re building together.
- Wellness stipend: We want to support your health and wellness goals. We offer a $50 per month stipend to keep you rolling. Gym memberships, fitness apps, health equipment? We’ve got you covered.
- 401K plan: Stacking up for retirement? Monograph is here to support you. We also offer access to financial planning services to help you reach your goals.
Company HQ
Financial District, San Francisco, CA
Leadership
Robert Yuen
(Co-Founder & CEO)Robert previously worked as a Designer for Blu Homes, Edmonds + Lee Architects, and Dawson & Clinton General Contractors.
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