Customer Success Associate, Tango
$90-110k
+ Equity
Automated training guide creation
Job no longer available
Automated training guide creation
21-100 employees
Job no longer available
$90-110k
+ Equity
21-100 employees
Company mission
Tango's mission is to support individuals and teams on their path to success and simplify their lives along the way.
Role
Who you are
- 2-4 years of SaaS experience in customer success/implementations/sales development, or project management/consulting
- Highly organized & capable of multi-tasking; open to handling a variety of tasks while maintaining attention to detail
- Strong communication & relationship building skills; able to drive meaningful conversations and are able to quickly earn trust
- Comfortable in a fast-paced, startup environment with high ambiguity
- Bonus points if you have worked at a Series A/B company
- You’re adaptable; we’re a startup after all!
- You’re eager; we’ll make sure you have opportunities to grow
- You're fun! We're serious about not taking ourselves too seriously
What the job involves
- We’re looking for a Customer Success Associate to join our growing Customer Experience team. You’ll help customers unlock the full value of Tango— building strong relationships, driving engagement, & supporting retention and growth
- Reporting to the Senior Manager, CX & Success, Bailey Thelen, you’ll work closely with our Head of Finance & Operations, Marketing, and Commercial teams
- Onboarding: Lead customers through implementation, setting them up for success within the first 90 days for immediate & lasting value
- Customer Experience: Provide varying levels of support and education to a high volume of accounts to ensure continued adoption & satisfaction
- Growth & Retention: Identify both opportunities & risks within the customer base by monitoring data and trends
- Collaboration: Collaborate cross-functionally with Product, Marketing, and Operations to share feedback and insights that positively impact the customer journey
Our take
Teaching workflows to new employees can be a difficult task, traditionally being conducted in person on a computer. Whilst digital alternatives such as screen recording can make it easier, this process can still be convoluted when simple step-by-step guides are more than sufficient.
Tango provides a web browser extension for generating step-by-step training guides, allowing training teams to teach new employees workflows in real-time. Users can turn the extension on to automatically convert their on-screen actions into written instructions accompanied by screenshots, providing a simple means of teaching workflows without in-person training or video recordings.
Whilst there are certainly many other software tools that training teams can use to teach business workflows, Tango has recognised that existing solutions can be convoluted, providing a streamlined and easy-to-use alternative. The company claims that through this approach, it can help save businesses time and money, whilst optimising the clarity of workflow teachings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2022
$14m
SERIES A
Aug 2021
$5.7m
SEED
Total funding: $19.7m
Company benefits
- Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified plans
- 4 free therapy sessions annually through Spring Health
- Annual equity refresh program
- 401(k) plan
- Work from anywhere in the US, with UberEats and Deskpass stipends—on us!
- Generous annual stipend for Learning & Development
- Unlimited PTO, 10 holidays, 4 personal volunteer days, 4 mental health days, and birthdays off
- Paid parental leave
- Subsidized National Parks Annual Pass
- Subsidized Roller Skates (yes, seriously)
Company HQ
Eureka Valley, San Francisco, CA
Leadership
Brian Shultz
(Co-Founder & Product & Engineering)Co-founder and CTO of Knowledge Berries from 2017 to 2019. Co-founder of Sable Education from 2011 to 2020.
Ken Babcock
(Co-Founder & CEO)Worked in Operations, Data Analytics, and Product Strategy for Uber from 2014 to 2018. Experience as Product Strategist for KeepTruckin.
Daniel Giovacchini
(Co-Founder & COO)Principal of General Catalyst Partners from 2015 to 2019. Experience as Finance PMO for Livongo.
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