Operations & Automation Lead, Wellthy
$80-95k
More information about location
Care service for chronic illnesses
Be an early applicant
Care service for chronic illnesses
201-500 employees
Be an early applicant
$80-95k
More information about location
201-500 employees
Company mission
To make taking care of the sick and the elderly seamlessly human and tech powered.
Role
Who you are
- To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus
- 5–8 years experience in operations, business analysis, or workflow design
- Strong process-mapping skills; comfortable redesigning end-to-end flows
- Familiarity with automation/low-code tools (Tray.io, Zapier, Make, Gumloop, Retool, Airtable)
- Enough technical fluency to configure APIs, test integrations, and troubleshoot
- Product-adjacent mindset: ability to prototype quickly, test with internal “users,” and iterate
- Experience in healthcare ops, HR tech, or service logistics is a plus
- Strong communicator with empathy for frontline Care Team challenges
- Systems thinker: designs processes that connect across teams, not just silos
- Rapid prototyper: builds quick, “good enough now” solutions before over-engineering
- Change driver: comfortable training and influencing adoption
- Problem chaser: seeks out inefficiencies instead of waiting for tickets
- Impact over elegance: knows when speed matters more than polish
- Clarity creator: documents processes in a way that’s easy to follow, easy to train, and easy to scale
- To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment
What the job involves
- As our Operations & Automation Lead, you will own workflow design, efficiency, and light automation across Wellthy’s Care Team Operations. This is an operations-first role: you’ll map processes, diagnose inefficiencies, and design “right flows” that help our Care Team deliver at scale
- Automation is part of the toolkit, not the core identity. You’ll apply no-code/low-code tools to remove friction and free up capacity, but the real mandate is operational rigor: clarity, efficiency, and scalability in how work gets done
- You will report directly to the Director of Care
- This role spans five core focus areas
- Initiatives & Pilots (45% of time)
- Operational Monitoring & Action (30%)
- Process Optimization (15%)
- Product Collaboration (10%)
- New Services Coordination (as needed)
- Map and document core workflows (provider onboarding, scheduling, compliance, reimbursements)
- Identify bottlenecks, handoff issues, and inefficiencies across Care Ops
- Redesign workflows with a bias toward simplicity, clarity, and scalability
- Own and maintain internal documentation for workflows and operational processes, ensuring clarity, version control, and easy handoff
- Prototype improvements manually, then layer in automation where ROI is clear
- Configure light automations in Tray.io, Make, Zapier, Airtable,etc
- Partner with Product/Engineering on bigger system or integration work
- Stand up dashboards and mini-tools to support operational visibility
- Handle select technical admin tasks
- Collaborate with others across teams to create or update platform instructions and task guides that support how our Care Team delivers service
- Lead coordination and operational process setup for new service launches
- Define workflows, documentation, and resource needs for each new service in collaboration with Care Directors, Product, and Finance
- Limit focus to one new service per quarter to ensure depth, alignment, and quality
- If multiple new launches are proposed in the same quarter, provide a resource recommendation framework to ensure capacity and sustainability
- Act as the translator between operational pain points and technical solutions, bringing back clearly framed options and tradeoffs
- Drive adoption: train teams on new processes, gather feedback, iterate
- Define KPIs for workflow health (turnaround time, action items, projects per coordinator)
- Track and report efficiency gains from new processes and automations
- Continuously refine based on performance data and team input
- Monitor all key Ops dashboards (e.g., performance, quality, cost, forecasting, hiring) to surface trends, investigate deviations, and execute action playbooks
- Conduct ad-hoc investigations into operational issues and opportunities using data and team feedback
- Project-manage high-impact initiatives across Care Ops, often cross-functional in nature
- Lead or co-lead strategic Task Forces with Care Managers
Our take
The US is soon set to have its largest elderly population of all time. Plus, the majority of older Americans live alone, often very far from immediate family members. In a country where over 40 million people are providing unpaid care to someone aged 50 or over, Wellthy is tackling a long-overlooked issue by matching unpaid caregivers with social workers.
Once registered on the site, a social worker takes on the role of care coordinator and can become responsible for a range of tasks including medical paperwork, insurance claims, treatment organization and in-home care arrangements.
Rather than going straight to the carers themselves, the company is attempting to scale quickly by approaching employers to add its service to employee benefits. This is particularly appealing to employers since many have found caregiving to be a critical barrier to re-entry for their employees. Hence this approach bodes well for Wellthy's continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2023
$25.5m
LATE VC
Jun 2021
$35m
SERIES B
Total funding: $72.2m
Company benefits
- Generous PTO and flexible leave policies
- Health, dental, and vision insurance coverage
- 401(k) with employer match
- HSA and FSA options
- Professional learning and development opportunities
- Free access to Wellthy’s services
Company HQ
Hell's Kitchen, New York, NY
Leadership
Lindsay Jurist-Rosner
(Co-Founder & CEO)Began their career as the Associate Director/Marketing Manager of The Atlantic Monthly. Also worked as Marketing Manager at Spot Runner and Microsoft. Most recently worked as Senior VP Marketing at Simulmedia.
Kevin Roche
(Co-Founder & CTO)Began career at Cisco Systems. Moved on to Citigroup then worked for over 6 years at Goldman Sachs where they were promoted from Analyst Developer to VP.
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