People Partner, Front
$127-145k
+ Equity
More information about location
Shared customer communication hub
Be an early applicant
Shared customer communication hub
201-500 employees
Be an early applicant
$127-145k
+ Equity
More information about location
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 4–6 years of progressive HR experience, including support in performance management and employee relations
- Experience coaching frontline managers on feedback, accountability, and performance concerns (including PIPs)
- Working knowledge of employment law fundamentals and core HR practices
- Experience owning and executing core People programs such as performance cycles or onboarding
- Ability to build trust and influence managers through practical, balanced guidance
- Comfortable delivering or supporting foundational manager training and creating simple tools or playbooks
- Strong organizational skills with the ability to manage scope independently and escalate when appropriate
- Clear and direct communicator, both written and verbal
- BA/BS degree
What the job involves
- We’re looking for a hands-on People Partner to support our US GTM teams, primarily based in Chicago
- This is a high-impact role for someone who thrives close to the business, keeps a strong pulse on team health, coaches frontline managers through real performance situations, and owns core People programs end to end
- You’ll run our bi-annual company-wide performance cycle and build practical, easy-to-use manager enablement tools that teams can apply immediately
- If you enjoy solving people challenges with sound judgment, building programs that scale, and helping managers perform at their best, this role is for you
- Maintain a strong pulse on team health by building relationships, gathering feedback, and identifying trends or opportunities for improvement. Proactively surface themes and practical recommendations to HR leadership and business partners
- Support managers through employee relations and performance situations, including performance improvement plans, feedback conversations, and disciplinary actions, escalating complex issues as needed
- Own and project manage our bi-annual Fronteer Development Cycle end-to-end, including timelines, communications, enablement resources, logistics, and facilitating performance calibration sessions to ensure a consistent and manager-friendly experience
- Lead engagement survey action planning with GTM leaders, translating results into clear, practical next steps and tracking follow-through
- Build and deliver foundational manager enablement programs (e.g., manager onboarding, goal-setting workshops, feedback training), turning frameworks into practical, easy-to-use sessions and resources
- Create and maintain clear, structured manager-facing documentation and learning content in tools like Notion and Sana, ensuring resources are organized and accessible
- Partner cross-functionally with People, Finance, and business leaders to operationalize and continuously improve People programs that support Front’s culture and growth
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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