IT Support Specialist, Odeko

$77-110k

+ Opportunity for equity

Hubspot

Windows

GSuite

Okta

JIRA

Slack

Google Workspace

Senior and Expert level

New York

Operations tools for coffee shops and cafés

Open for applications

Operations tools for coffee shops and cafés

101-200 employees

HospitalityB2BSupply ChainSaaSConsumer Goods

Open for applications

$77-110k

+ Opportunity for equity

Hubspot

Windows

GSuite

Okta

JIRA

Slack

Google Workspace

Senior and Expert level

New York

101-200 employees

HospitalityB2BSupply ChainSaaSConsumer Goods

Company mission

To help small businesses make big things happen.

Job

Company

Role

Who you are

At least 5 years of experience in IT Support role
Strong skills in providing technical support and resolving IT related issues
Proficiency with IT Helpdesk services like JIRA Service Desk
Proficiency in supporting Mac OS X & Windows PC
Proficiency in troubleshooting common network issues
Proficiency supporting Google Suite, Okta, and Jamf
Ability to operate successfully in a fast-paced startup environment
Experience with Ubiquiti networking systems is a plus
Experience with Slack, Jira, and HubSpot platforms is a plus.
Strong interpersonal and communication skills

What the job involves

This is a position within our Information Technology team. We are responsible for designing, implementing and sustaining information technology infrastructure & services at Odeko. We provide IT services to various business units across Odeko
The services range from networking infrastructure, and devices (laptops, mobile devices) to productivity & collaboration services (e.g. Google workspace, Slack, Project Management)
Act as the frontline help desk support personnel for Odeko’s business units and employees
Support employee onboarding/offboarding related activities
Triage and troubleshoot cloud and on premise IT infrastructure and service issues to ensure continued delivery of IT services
Collaborate with the Odeko Security team to ensure that Odeko IT equipment and infrastructure is secure

Our take

Odeko is an operations partner that helps independent coffee shops and cafés save what matters most: money, time and the planet. Its operations software optimizes supply chain management and provides an order-ahead functionality through its app for consumers looking to grab coffee and food on the go. This approach saves customers 20% on inventory and up to 10 hours a week on vendor management.

Founded in 2019, Odeko has quickly become a go-to supplier for 10,000 small businesses in some of the largest cities across the US. After years of impressive revenue growth, the company secured a significant boost in a 2023 funding round. This capital has helped Odeko fuel its next phase of growth, powering platform development, expanding operations, and paving the way for even more cities across the country to benefit from its services.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

200% employee growth in 12 months

Glassdoor (2.1)

Company

Funding (last 2 of 8 rounds)

Mar 2025

$96m

SERIES E

Apr 2023

$53m

SERIES D

Total funding: $369m

Company HQ

Little Italy, New York, NY

Leadership

Dane Atkinson

(Co-Founder & CEO)

Studied at The Rockefeller University and Columbia. Previously CEO of Squarespace from 2007 to 2011. Acted as an Advisor at TriggerMail, JOANY and Dossier Labs. Acted as CEO of SumAll, which specialises in data analysis for small businesses, from 2011 to 2018. Is a Mentor at TechStars, an Advisor at Minerva and a Board Member at Podia. Founded Odeko in 2019.

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