Customer Success Manager, evermore
$124.2-139.3k
+ discretionary bonus, and equity; depending on experience/qualifications
More information about location
Social justice healthcare technology
Be an early applicant
Social justice healthcare technology
21-100 employees
Be an early applicant
$124.2-139.3k
+ discretionary bonus, and equity; depending on experience/qualifications
More information about location
21-100 employees
Company mission
To eliminate health inequities and create a healthier America.
Role
Who you are
- 7-10 years of direct experience with billing, reimbursement, and/or prior authorization
- Willingness to engage directly with beneficiaries to convey information that may, at times, conflict with the beneficiaries’ desired outcomes
- Adept writer who can communicate clearly and concisely to a variety of audiences through different modes, including case notes, emails, and internal/external reports
- A self-starter committed to get up to speed quickly and execute with quality and autonomy within the first 60 days on the job
- Relentless pursuit of process efficiency without sacrificing quality. In the past you have been able to nearly “automate yourself out of a job” with the processes you built
- Truth-teller – communicates facts no matter how inconvenient they may be
- Operates with an eye for detail and appreciation of the balance of the big picture and minutia
- Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. evermore will provide a work laptop, and mouse/keyboard upon request
What the job involves
- Reporting to the Director of Customer Success, you will serve as the operational muscle powering evermore’s new reimbursement product
- You will possess an unwavering commitment to compliance to policy and regulations, navigating these with – and on behalf of – our customers
- You operate with maximum transparency with appreciation for the value and necessity of timely data and reporting
- Most importantly, you promote a positive experience for beneficiaries and customers alike, moving with both speed and precision
- Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same
- Develop and refine internal procedures and workflows in accordance with policy and regulations
- Maintain hyper-organized customer and beneficiary documentation
- Serve as primary point-of-contact for reimbursement vendors
- Manage the day-to-day operations of the reimbursement product by:
- Tracking the status of reimbursement requests, with careful attention paid to the timely adjudication of each,
- Facilitating proactive outreach in writing and by phone to beneficiaries about the status of reimbursement requests,
- Reviewing all written correspondence to beneficiaries about the status of their request,
- Fielding incoming reimbursement requests submitted by both mail and email,
- Responding to inquiries from internal stakeholders, like Customer Care and Account Management, as well as customers, and
- Maintaining data dashboards and associated reporting
- All offers for employment are contingent upon successful completion of a background check
Our take
Between 80% and 90% of a person’s health is determined by environmental and behavioural factors. These Social Determinants of Health (or SDOH) are what evermore (previously Soda Health) aims to address, setting out to create more equitable styles of health benefits and ensure better health across social borders.
It works by changing the way health benefits are claimed, offering members a sort of pay-as-you-go benefits credit card. What's covered here are things not traditionally included among health benefits, which are impacted by wealth inequity, the ability to buy nutritional foods or over-the-counter medicines, and limited access to transportation for healthcare appointments.
It’s an interesting model, and not one which has many directly comparable competitors. But the concept of HealthTech for SDOH is an overcrowded market, and evermore's $50 million in Series B funding awarded in 2024 will help it stand firm against larger start-ups like Unite Us or Cityblock.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2024
$50m
SERIES B
Sep 2022
$25m
SERIES A
Total funding: $81m
Company benefits
- Equity
- Medical, Dental, and Vision with 90% paid employer premium contributions for all tiers
- 100% Employer Paid Short-Term & Long-Term Disability
- 100% Employer Paid Basic Life Insurance Policy
- Employee Assistance Program (EAP)
- 401k Program
- Unlimited PTO
- Paid Holidays
- Flexible Work Schedule within Core Hours
Company HQ
Keystone, FL
Leadership
Robby Knight
(Co-Founder & CEO)Formerly a consultant at Trideate Consulting Group and 8760. They also worked in a number of different roles at Walmart, including Director of Healthcare Strategy and Head of Consumer Health Innovation.
Daryl Risinger
(Co-Founder & President)Previously worked as CEO of Salus Innovation, and as VP and Chief Growth Officer for Health and Wellness at Walmart. They were also Senior Vice President of Marketing and Product Development at Concentra.
Chris Brown
(Co-Founder & CTO)Former CTO of Aurora Investment Management and Backstop Solutions Group. They were VP of a number of departments at Rally Health over 7 years, and still advise part-time time at OneVillage.
Jared Dauman
(Co-Founder & Chief of Payments)Previously they were an Associate in Digital Health, and a Senior Category Specialist in Health and Wellness at Walmart.
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