Aftersales Executive, LSH Auto
£30.4k
Plus OTE bonuses
Office located in Stockport, England
New and used car dealer
Open for applications
New and used car dealer
201-500 employees
Open for applications
£30.4k
Plus OTE bonuses
Office located in Stockport, England
201-500 employees
Company mission
To operate in an environmentally friendly and socially responsible manner.
Role
Who you are
- Previous experience in an aftersales or customer service role, preferably within the automotive industry
- Exceptional communication and interpersonal skills
- Strong organisational and multitasking abilities
- A customer-focused approach with a passion for service excellence
- The ability to work well both independently and as part of a team
- A valid driver's licence is essential
- If you are committed to providing outstanding aftersales service and want to grow with a leading automotive company, we encourage you to apply
What the job involves
- LSH Auto is seeking a dedicated Aftersales Executive to join our team. In this role, you will be responsible for providing excellent customer service and support after vehicle purchases, ensuring customers have a positive ownership experience
- You will handle customer queries, schedule service appointments, and coordinate with the service and parts departments to deliver seamless aftersales services
- Manage customer interactions relating to aftersales services and support
- Book and schedule vehicle servicing appointments efficiently
- Liaise with technical teams to ensure smooth workflow and timely service delivery
- Provide customers with accurate updates on their vehicle status throughout the service process
- Promote aftersales products and services to increase customer satisfaction
- Contribute towards meeting departmental aftersales targets and objectives
Our take
LSH Auto UK is the British arm of the Lei Shing Hong global automotive group, a company with over 45 years' history in car retailing. Operating across the UK, LSH Auto UK specialises in Mercedes-Benz and, more recently, BYD and Smart too.
Over time, LSH Auto UK has grown significantly, with 16 dealer sites, serving both new and approved used-car customers and offering after-sales care, including servicing and repairs to parts and accessories. LSH Auto's business model emphasises not just luxury and performance, but also responsibility as it operates in an environmentally and socially conscious way.
To honour this, the company has made big moves into the electric vehicle (EV) space, most recently with the launch of a fifth BYD experience store. By expanding its EV offerings, LSH is positioning itself for further growth at a time when demand for EVs is only accelerating. This move enhances its appeal across a broader, more environmentally conscious customer base and will help the dealer secure its position in the evolving automotive market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Staff Car Scheme
- Pension Scheme
- Generous Annual Leave
- Life Assurance
- Perkpal Discounts
Company HQ
Birmingham, UK
Leadership
Vaughan Blackman
(Managing Director UK)Prior to becoming the Managing Director of LSH Auto UK, Vaughan spent 6 years at LSH Auto Australia as a Dealer Principal in Sydney and Melbourne. Before that, he spent 10 years at Alto Group in Sales/Managerial roles.
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