Group Product Manager, ServiceNow
Digital Marketing
$155.6-272.4k
+ ESPP + Variable/Incentive Compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$155.6-272.4k
+ ESPP + Variable/Incentive Compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of experience working as a Product Manager, with at least 5 years in a leadership role, preferably in B2B Enterprise
- Ability to thrive in an international, fast-growing environment
- Exceptional strategic and critical thinking skills, paired with business acumen
- Excellent communication skills to articulate business implications and product visions
- Strong collaborative & partnership skills, demonstrated by successful work with diverse teams to drive business outcomes
- Experience engaging with executive stakeholders, Architects, and extended program teams in a professional services environment
- Demonstrated ability to learn technology quickly through instruction and self-training
- Proven ability to manage and lead product managers, inspiring high performance and productivity
- Deep understanding of devising and designing data-driven solutions and managing their implementation
- Ability to define requirements, user experiences, and functional specifications
- A growth mindset and ability to foster the same in your team
- Experience in content management is desirable
What the job involves
- The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow's ecosystem of products
- As a Group Manager of Product Management, you will lead and mentor a team of Product Managers, while also being hands-on in product management, guiding the e2e digital experience of ServiceNow.com
- Your role will span from the inception of ideas to execution, with an acute focus on delivering a best-in-class digital experience that drives acquisition, engagement, conversion, and retention
- This position offers an opportunity to enhance your leadership skills and have a foundational impact on ServiceNow's go-to-market strategy
- Manage, mentor, and inspire a team of Product Managers, fostering a high-performance culture
- Create an environment that promotes collaborative learning and collective ownership of team's objectives
- Develop your team members into capable leaders in their respective areas
- Define product vision & strategy that aligns with digital priorities, informed by quantitative insights, customer pain points, and opportunities for improvement
- Develop a multi-quarter product roadmap that aligns with the broader business strategy
- Define key product success metrics, ensure they are instrumented, and lead with data-driven insights
- Develop and manage an experimentation plan to test, learn, and iterate
- Collaborate with cross-functional stakeholders to ensure product strategy reflects diverse perspectives and priorities
- Oversee and participate in the planning, scoping, and prioritization of the product to achieve customer and business goals
- Ensure the delivery of seamless digital user experiences across the customer journey touchpoints
- Facilitate the collection, prioritization, definition, and translation of requirements into executable epics and features
- Manage and oversee the product lifecycle end-to-end, including data monitoring, experience iterations, and stakeholder feedback loop
- Be the main point of contact for internal and external stakeholders for your product area
- Establish and maintain relationships with Product Managers across all scrum teams, evaluating and managing dependencies
- Oversee the creation and maintenance of necessary documentation - product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc
- Represent your team in discussions with partners and senior company leaders, aligning resources and prioritization
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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