Senior Product Operations Specialist, Ramp

• Minimum 5 years professional experience with 2 years working in product management, product operations, or strategy & operations roles, ideally in a fast growing business
• Experience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teams
• Track record of “seeking the root cause” of issues to find more enduring and impactful solutions than others
• Experience leveraging qualitative and quantitative feedback to create product recommendations
• Experience working directly with customers or clients through feedback requests and/or user research interviews
• Experience leveling up and assisting junior members of your team with constructive feedback
• Excellent written and verbal communication skills with experience tailoring a message to different audiences
• Can translate data into insights and action, including experience querying SQL
• Comfort in ambiguity and a track record of charting your own path

Desirable

• As a tenured member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers
• As a Product Operations Lead, you will own the operations for a meaningful product or set of products at Ramp, while also influencing the overall development of Ramp’s internal operations as the company rapidly scales
• You will collaborate with your product partners to lay out a data-driven and customer-informed roadmap of features to build and improvements to implement, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products
• You’ll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp
• Customer Obsession: Represent the “voice of the customer” within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today
• Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners
• Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
• Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
• Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
• Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessments
• Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park)