Performance Data Analyst, Lloyds
£59.9-89.8k
Offers annual performance-related bonus and Share schemes including free shares
More information about location
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£59.9-89.8k
Offers annual performance-related bonus and Share schemes including free shares
More information about location
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Proven experience as a data analyst or data scientist, with a passion for uncovering insights and building new performance data
- Excellent SQL proficiency
- Strong analytical skills and familiarity with analytical techniques
- Ability to work with sophisticated and large-scale data sets
- Experience in designing performance reports and defining quality metrics
- Strategic mindset with strong business acumen
- Outstanding communication and persuasion abilities, capable of encouraging connections and transforming technical analysis into engaging stories and insights
Desirable
- Financial services experience
- Mapping and interpreting customer journeys to find opportunities for optimisation
- Data visualisation using Power BI
- Statistical approaches to support Test and Learn activities
- Experience with Python and Google Cloud Platform (GCP)
What the job involves
- We have an exciting opportunity to join us as a Performance Data Analyst within the Customer and Commercial Team, we’re a team who are at the forefront of innovation and transformation. These are brand-new roles to the bank, built to help the team shape the future of customer experience through data led analysis
- You’ll be part of a team that’s building new, innovative capabilities and changing how we serve our customers. This is your chance to influence the design of end-to-end customer journeys and deliver significant impact, from Travel Ecosystems to evolving Everyday Offers and supporting customers with Goals and Financial Planning
- You'll be responsible for retrieving and scrutinising intricate data sets, producing insights that improve both commercial performance and customer outcomes. You’ll capture, analyse, and interpret data to advise on regular performance , shape roadmaps, and guide journey design. Your insights will be central to how we personalise experiences for Mass Affluent and Mass Market customers
- Extracting and analysing large, complex data sets to uncover actionable insights that drive improvements in customer experience and commercial outcomes
- Designing and building performance reports that drive strategic decisions
- Translating technical analysis into compelling stories for collaborators
- Collaborating across teams to define metrics and reporting methodologies
- Analysing digital journeys and supporting tagging recommendations
Application process
- End Date: Saturday 25 October 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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