Senior Customer Success Manager, ZoomInfo
Marketing
$89.6-140.8k
2-4 days a week in office (Waltham, MA)
Market intelligence and contact details database
Open for applications
Market intelligence and contact details database
1001+ employees
Open for applications
$89.6-140.8k
2-4 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- The ideal candidate for this position should have experience in the digital advertising space, be detail-oriented, self-motivated, proactive, results-oriented, and be able to seamlessly work cross-functionally in support of driving client success
- This person must be a self-starter and used to a fast-paced, fun, energetic environment, and comfortable with dealing with ambiguity
- This person must also have a passion to solve unique world-changing technology problems
- You have knowledge of the digital advertising space and have worked in an ad ops/ad strategy/campaign management role before
- You have 5+ years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
- You have a passion for customer service
- You are knowledgeable in leveraging DSPs and the value prop for clients
- You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
- You have a proven ability to manage cross-functional projects
- You have client-facing experience, preferably in the strategic and or enterprise space
- You possess strong communication skills - oral, written, and visual
- You have strong attention to detail and organizational skills
What the job involves
- As a ZoomInfo Marketing (ZIM) Senior Customer Success Manager, you will be an integral part of the ZoomInfo Marketing Customer Success organization
- Become a ZoomInfo Marketing (ZIM) expert, and leverage that knowledge to the benefit of our Enterprise and Strategic clients
- Maintain your own book of high-complexity, high-value client engagements
- Provide recommendations and best practices to our ZIM clients based on industry and product-focused knowledge
- Solve complex client problems leveraging ZoomInfo technology
- Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
- Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
- Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
- Other related duties as assigned
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company values
- We are Difference Makers
- We are One Team, One Dream
- We Define New Possibles
- We Get Stuff Done
- Out Bar is High
- We are Fanatic About Our Customers' Success
Company HQ
Vancouver
Articles
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
Salary benchmarks
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